Customer Service Representative

SKF; Clevedon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering company is looking for a Customer Service Representative in Clevedon, UK. The role involves serving as the primary contact for customer inquiries, managing quotes and orders, and ensuring a top-tier customer experience. Ideal candidates will have experience in customer service, strong communication skills, and proficiency in Microsoft Office. Interested applicants can submit applications until February 20, 2026.

Qualifications

• Experience in customer service or sales support.
• Strong verbal and written communication skills.
• Organized with an ability to manage multiple tasks efficiently.

Responsibilities

• Serve as the primary liaison for customer inquiries.
• Provide updates on dispatch and manage customer issues.
• Accurately manage customer quotations and orders.

Skills

Customer service experience

Effective communication skills

Organizational abilities

Attention to detail

Digital systems proficiency

Teamwork ability

Tools

Microsoft Office

Job description

Customer Service Representative

Requisition ID: 24029 | Job Category: Sales & Customer Service | Career level: Specialist | Contract type: Permanent | Location: Clevedon, GB

Are you an organized, customer-focused professional who is comfortable handling varied tasks and shifting demands? Do you enjoy building trusting relationships and ensuring customers receive great service?

In this pivotal role, you will act as the main point of contact for our customers, supporting enquiries, managing orders, and ensuring a seamless customer experience from quotation through to delivery.

What You’ll Do

• Serve as the primary liaison between customers and the business, handling enquiries and feedback via phone, email, and MS Teams.
• Provide timely updates on dispatch and shipping, ensuring clear and consistent communication.
• Address and resolve customer issues and complaints, maintaining positive and professional relationships.
• Support sales managers during customer meetings and visits, contributing to partnership-building.
• Accurately manage and process customer quotations, orders, and related documentation within agreed timelines and quality standards.
• Handle quotes and orders in line with business unit processes, including release documentation and export license requirements.
• Collaborate with the manufacturing unit and internal teams to progress orders and resolve queries.
• Ensure all customer service processes and policies are followed and maintained.
• Maintain accurate digital records including quotations, orders, price lists, contracts, and correspondence.
• Assist sales managers and the accounting dept with invoice queries and payment-related issues.
• Analyse and update customer forecasts and order books.
• Maintain customer scorecards to track on-time delivery and service performance.

What You’ll Bring

• Experience in customer service or sales support.
• Effective communication skills (both written and verbal) and a committed approach to resolving problems.
• Well-developed organizational abilities with the capacity to manage multiple responsibilities efficiently.
• High level of focus on detail and precise work
• Proficient in digital systems and Microsoft Office.
• A customer-first mindset.
• Takes initiative and has a willingness to learn
• The ability to work well both while managing your own workload and as part of a team

Additional Information

• This position will be located in Clevedon, UK on local contract.
• You will report to the Customer Service Manager, who is located in Clevedon, UK.
• For questions regarding the recruitment process, please contact Simona Collino, Recruitment Expert Europe & Africa, at [e-mail]. Please note that we can't accept applications via email due to GDPR.
• At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations.
• If you have any questions or concerns, please feel free to contact the recruiter.
• Is this you? If the answer is yes, submit your application no later than February, 20 2026.
• Candidates will hear from us shortly after the final application date.

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself. #weareSKF