Customer Service Representation

Guidant Global; Remote; GBP 20,000 - 26,000; Full time

Job summary

A leading employment business is seeking a Customer Service Representation to work fully remote. The ideal candidate will handle routine customer care issues, require Welsh language skills, and possess professional English proficiency. Responsibilities include solving problems within established guidelines and working collaboratively within a team environment while reporting to a supervisor. The role may involve rotational shifts, ensuring flexibility and adaptability.

Qualifications

• Fluent in Welsh is required.
• Professional proficiency in English (C2).

Responsibilities

• Solve routine problems through general guidelines.
• Interact with team members and supervisors.
• Follow detailed instructions for all tasks.
• Make decisions impacting own work under supervision.
• Work as part of a team with a narrow scope of work.
• Potentially work in rotational shifts.

Skills

Customer Care

Back office - Customer Care

Job description

Job title

Customer Service Representation

Location

Newcastle

Working Mode

Fully Remote

Job Description

Customer Service New Associate.

What are we looking for

• Primary skill - Customer Care - P 3.
• Skill Required: Back office - Customer Care (P 3).
• Qualification: Other.

Language

Welsh (is must), English (C 2).

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.