Customer Service Recruitment Administrator

Westlakes Recruit; Cockermouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in the UK is seeking a Customer Service Recruitment Administrator to enhance candidate experience and support the recruitment team. The role requires making high-volume outbound calls, sourcing candidates, and maintaining accurate records. Ideal candidates will have strong customer service skills, a professional phone manner, and the ability to multitask. This position offers full training, career progression opportunities, and a competitive salary in a supportive environment.

Benefits

Full training and ongoing support

Collaborative team environment

Opportunities for career progression

Competitive salary and benefits

Qualifications

• Previous experience in customer service, call handling, or administration is desirable.
• Confident, professional telephone manner with outbound calling experience.
• Strong organisational and multitasking skills required.

Responsibilities

• Make high-volume outbound calls to candidates to discuss vacancies.
• Act as the first point of contact for candidates via various channels.
• Proactively source candidates using job boards and social media.
• Screen CVs and conduct initial candidate conversations.
• Book interviews and coordinate schedules.

Skills

Strong customer service and communication skills

Confident telephone manner

Ability to build rapport quickly

Good organisational skills

Familiarity with recruitment systems

High attention to detail

Experience in customer service or administration

Job description

Customer Service Recruitment Administrator

Job Summary

We are looking for a confident and organised Customer Service Recruitment Administrator to support the recruitment process by actively calling, sourcing, and engaging candidates. This role plays a key part in delivering an excellent candidate experience while supporting recruiters in a fast-paced environment.

Key Responsibilities

• Make high-volume outbound calls to candidates to discuss vacancies, availability, and suitability
• Act as the first point of contact for candidates via phone, email, and messaging platforms
• Proactively source candidates using job boards, internal databases, and social media
• Screen CVs and conduct initial candidate conversations
• Book interviews and coordinate interview schedules
• Follow up with candidates after calls and interviews to gather feedback
• Maintain accurate and up-to-date candidate records on the recruitment system
• Respond to candidate queries in a professional and timely manner
• Provide administrative support to the recruitment team throughout the hiring process
• Ensure compliance with data protection and recruitment procedures

Skills and Experience

• Strong customer service and communication skills
• Confident, professional telephone manner with experience in outbound calling
• Ability to build rapport quickly and engage candidates over the phone
• Good organisational and multitasking skills
• Comfortable using recruitment systems and basic IT tools
• High attention to detail and discretion with confidential information
• Previous experience in customer service, call handling, recruitment, or administration is desirable

Personal Attributes

• Friendly, approachable, and professional
• Resilient and comfortable with regular and high-volume calling
• Self-motivated and target-driven
• Positive team player with a proactive attitude
• Adaptable and eager to learn

What We Offer

• Full training and ongoing support
• A collaborative and supportive team environment
• Opportunities for career progression within recruitment
• Competitive salary and benefits