Customer Service Reception Apprentice

Sika AG; Leeds; On-site; GBP 17,000 - 20,000; Full time

Job summary

A leading construction solutions company in the UK is seeking a Customer Service Reception Apprentice. The role involves greeting visitors, managing reception duties, and providing support for administrative tasks. Ideal candidates will display excellent interpersonal skills, attention to detail, and a genuine customer focus. This full-time apprenticeship offers a structured training program leading to a recognized qualification and the potential for a permanent position upon completion.

Benefits

Competitive apprentice salary and benefits package

Career development pathways

Potential for a permanent role

Qualifications

• Friendly and professional demeanour with excellent interpersonal skills.
• Strong attention to detail and organisational abilities.
• Good written and verbal communication skills.

Responsibilities

• Greeting visitors and managing reception duties.
• Handling incoming calls and directing enquiries.
• Supporting administrative tasks including mail handling.

Skills

Interpersonal skills

Attention to detail

Organisational skills

Written communication

Verbal communication

Education

GCSEs in English and Maths

Job description

About the Role

As a Customer Service Reception Apprentice you'll be the welcoming face of our business playing a key role in delivering exceptional front‑of‑house service. This is a fantastic opportunity to gain hands‑on experience in customer service administration and office coordination while working towards a nationally recognised qualification.

What You’ll Be Doing

• Greeting visitors and managing reception duties with professionalism and warmth
• Handling incoming calls and directing enquiries to the appropriate departments
• Supporting administrative tasks including mail handling, organisation of meeting rooms and office supplies
• Assisting with internal communications and supporting the wider Customer Service team with customer order processing and general queries
• Maintaining a tidy and welcoming reception area
• Learning about customer service best practices and office operations

What You’ll Gain

• A structured apprenticeship programme with on‑the‑job training and a recognised qualification in Customer Service
• Development of communication, organisational, problem‑solving and administrative skills
• A supportive team environment with a dedicated mentor and line manager
• Exposure to a professional office environment and business operations
• Development of communication, problem‑solving and organisational skills
• In addition you will be an integral member of a supportive and welcoming team who will be there every step of the way

Qualifications

Qualifications:

What We’re Looking For

• Friendly and professional demeanour with excellent interpersonal skills
• A genuine Customer Focus demonstrating our commitment to delivering an exceptional Customer Experience
• Strong attention to detail and organisational abilities coupled with a proactive can‑do attitude and willingness to learn
• Good written and verbal communication skills and an interest in Customer Service and Office Administration
• Ability to collaborate and work in a team
• GCSEs (or equivalent) in English and Maths

The Perks

• Competitive apprentice salary and benefits package
• Career development pathways within Sika
• Potential for a permanent role upon successful completion

Remote Work: No

Employment Type: Full‑time

Key Skills: Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Experience: years

Vacancy: 1