Customer Service Operator (FT, PT, Daytime, Evenings & Weekends available)

HealthHero; Bracknell; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider is looking for Customer Service Operators to support patients and healthcare professionals. This role requires excellent customer service skills and attention to detail. You will manage calls, patient requests, and administrative tasks. No healthcare experience is needed as training is provided. The position offers hourly rates starting at £12.60, and you can work both daytime and evening shifts.

Benefits

Company Pension scheme

Life Insurance

Access to HealthHero healthcare services

28 days holiday

Pizza lunches and free snacks

Free parking

Qualifications

• Prior experience in call handling or contact center work is desirable, but full training will be provided.

Responsibilities

• Act as the first point of contact for incoming calls.
• Manage patient requests including booking appointments.
• Perform administrative tasks like processing prescriptions.
• Accurate recording of information in line with company policies.

Skills

Excellent customer service skills

Strong attention to detail

Strong verbal and written communication skills

High emotional intelligence

Proficient in Microsoft Office

Job description

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.

We are currently recruiting for Customer Service Operators to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across the UK & Ireland. No previous healthcare experience is required as we provide full training.

We are a 24/7 service and as such we have both daytime and evening opportunities available. However, we do ask for a minimum contractual commitment of 16 hours per week which could include weekend working. Our shift patterns are based around the core hours of 06:00 - 23:00.

About the Role

• Act as the first point of contact for incoming calls, dealing with queries effectively.
• Manage patient requests, including booking appointments and communicating with GPs and other healthcare professionals.
• Perform administrative tasks such as processing prescriptions, referral letters, and other healthcare documentation.
• Accurate recording and storage of information in line with company policies.

About You

• Excellent customer service skills and strong attention to detail.
• Strong verbal and written communication skills.
• Prior experience in call handling or contact center work is desirable, but full training will be provided.
• High emotional intelligence with the ability to empathize with patients.
• Proficient in Microsoft Office applications.

• You will receive ongoing training and support
• Opportunity for career progression
• Company Pension scheme
• Life Insurance
• Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
• 28 days holiday (inclusive of UK bank holidays)
• Pizza lunches and free snacks
• Free parking

Salary

We are a Real Living Wage Employer and our hourly rates of pay start at £12.60 plus additional uplifts for evening and weekend work.