Customer Service Officer

Nuco Solutions Ltd; Greater London; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading service provider in Greater London is seeking a Customer Service Operative to enhance its busy call centre team. This role involves delivering exceptional service, managing engineers' schedules, and ensuring customer interactions meet high standards. Ideal candidates will possess strong communication and organizational skills and thrive in a fast-paced environment. Opportunities for training and development are offered, along with a supportive team culture. The salary ranges between £25,000 and £26,500, with additional benefits including mental health support and leave incentives.

Benefits

Role-specific training

Mental health support

Cycle-to-work scheme

Annual leave increases with service

Open-door management culture

Qualifications

• Ability to work effectively in a busy, fast-paced environment.
• Previous experience in a call centre or customer service environment preferred.
• Experience in the gas or home maintenance industry is desirable.

Responsibilities

• Deliver exceptional standards of customer service.
• Handle inbound and outbound calls from various stakeholders.
• Plan and manage engineers’ daily schedules.

Skills

Effective communication

Calm under pressure

Organization

Attention to detail

Proactivity

Job description

Job Description

Nuco Solutions are recruiting for a Customer Service Operative to join a busy call centre team, working on domestic gas service contracts.

This is a great opportunity for someone with strong communication skills and a passion for providing outstanding customer service. You’ll be working as part of a supportive and professional team, ensuring both customers and engineers receive a friendly, efficient, and high-quality experience every time.

Main Responsibilities

• Deliver exceptional standards of customer service and ensure all interactions meet "right first time" standards
• Handle inbound and outbound calls from customers, engineers, and clients
• Plan and manage engineers’ daily schedules and appointments
• Book and manage service appointments in line with contract requirements
• Approve engineers’ timesheets and support diary management
• Monitor and action escalation reports
• Provide administrative support to the gas department as needed

Requirements

• Ability to work effectively in a busy, fast-paced environment
• Calm and professional approach when handling challenging calls
• Excellent verbal and written communication skills
• Previous experience in a call centre or customer service environment (preferred)
• Experience within the gas or home maintenance industry (desirable but not essential)
• Strong organisational skills and attention to detail
• Initiative, reliability, and a proactive work ethic
• Willingness to learn and develop

Benefits

• Role-specific training and ongoing development opportunities
• Excellent staff retention and internal progression culture
• Supportive working environment with strong team values
• Equal opportunities employer
• Mental health support and resources
• Cycle-to-work scheme
• Annual leave increases with length of service
• Open-door management culture
• Living Wage employer recognition

Location : Cheam

Salary : £25,000 - £26,500 P / A

Hours : Monday – Friday, 8am – 6pm (one Saturday per month on a rota basis, with optional overtime available until 8pm)

Job Type : Full time, Fixed Term Contract (6 months)