Customer Service Manager, Transport Operations (Hybrid)

Aptean; Leicester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading software solutions provider in Enderby, UK is seeking a Manager, Customer Service to lead the customer service team. The role involves managing team performance, addressing customer queries, and analyzing customer needs to improve service efficiency. Ideal candidates possess strong problem-solving skills and experience in management, while a background in transport is advantageous but not required. This position offers competitive pay, benefits, and career growth opportunities in a supportive environment.

Benefits

Competitive pay

Robust benefits

Career development opportunities

Qualifications

• Experience in managing a team.
• Experience in a customer service or transport role is preferred, but not essential.
• Demonstrates good presentation, communication, and interpersonal skills.

Responsibilities

• Manage, motivate, and develop the customer services team.
• Set clear objectives and KPIs for the team and regularly review performance.
• Respond promptly and professionally to customer queries.

Skills

Team management

Problem-solving skills

Communication skills

IT skills

Stakeholder relationship management

Adaptability

Job description

A leading software solutions provider in Enderby, UK is seeking a Manager, Customer Service to lead the customer service team. The role involves managing team performance, addressing customer queries, and analyzing customer needs to improve service efficiency. Ideal candidates possess strong problem-solving skills and experience in management, while a background in transport is advantageous but not required. This position offers competitive pay, benefits, and career growth opportunities in a supportive environment.