Customer Service Manager — Lead Mortgage Operations & Compliance

SUCCESS RECRUITMENT CONSULTANCY LIMITED; East Midlands; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading mortgage brokerage in the UK is looking for an experienced Customer Service Manager to oversee the customer service department, ensuring compliance and driving service improvements. The role requires a strong understanding of FCA regulations and excellent leadership skills. Offering a competitive salary between £30,000 and £35,000, this position is perfect for someone ready to make a meaningful impact in a client-focused business.

Benefits

Competitive salary

Supportive working environment

Opportunities for professional development

Qualifications

• Proven experience in a customer service management role.
• Strong understanding of FCA regulations, AML, and data protection requirements.
• Excellent communication, leadership, and organisational skills.

Responsibilities

• Oversee the customer service department for timely client guidance.
• Manage communications between clients, brokers, lenders, and solicitors.
• Supervise case progress and ensure compliance with regulations.

Skills

Customer service management

FCA regulations understanding

Leadership skills

Organizational skills

Communication skills

CRM proficiency

Tools

Microsoft Office

CRM systems

Job description

A leading mortgage brokerage in the UK is looking for an experienced Customer Service Manager to oversee the customer service department, ensuring compliance and driving service improvements. The role requires a strong understanding of FCA regulations and excellent leadership skills. Offering a competitive salary between £30,000 and £35,000, this position is perfect for someone ready to make a meaningful impact in a client-focused business.