Customer Service Manager

Reeta Vickers Recruitment; Woking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a skilled Team Leader for the hospitality sector. The ideal candidate will drive performance by leading a team of 6 administrators, ensuring high-quality service delivery and effective communication. Responsibilities include managing workflows, conducting performance reviews, and providing ongoing training for new staff. The role requires exceptional organisational skills and the ability to handle complex queries with diplomacy. Competitive salary and career development opportunities offered.

Responsibilities

• Lead and develop a team of 6 administrators with clear expectations and service standards.
• Manage daily workflow across calls, emails, and tickets.
• Deliver regular 1:1s, coaching, performance reviews, and onboarding/training for new staff.

Skills

Customer service leadership

Organisational skills

Communication skills

Digital systems proficiency

Attention to detail

Analytical skills

Prioritisation

Job description

This is a newly created role for a leading client in the hospitality sector. The ideal candidate will possess exceptional service delivery, accurate system administration, and smooth operational coordination across key technology platforms

KEY SKILLS

• Proven experience leading a customer service or administrative operations team.
• Strong organisational and people-development skills with a track record of driving high performance.
• Excellent communication skills, able to handle complex or sensitive queries with diplomacy.
• Confident working across multiple digital systems in a fast-paced environment.
• High attention to detail with a strong commitment to data and content accuracy.
• Ability to analyse issues, spot trends, and lead cross-departmental problem-solving.
• Skilled at managing competing priorities and deadlines.

RESPONSIBILITIES

1. Team Leadership & Performance

• Lead and develop a team of 6 administrators with clear expectations and service standards.
• Manage daily workflow across calls, emails, and tickets.
• Deliver regular 1:1s, coaching, performance reviews, and onboarding/training for new staff.

2. Communication & Customer Support

• Ensure prompt, professional, ...