Customer Service Manager

Proactive Global; United Kingdom; On-site; GBP 60,000 - 70,000; Full time

Job summary

A global leader in automation solutions is seeking a Customer Service Manager to manage business development and grow customer relationships. The ideal candidate will have extensive experience in customer service management, knowledge of automation technologies, and strong leadership skills. This role offers a competitive salary and a dynamic work environment in Milton Keynes.

Benefits

Competitive salary and performance-based bonuses

Pension plan with company contribution

Professional development opportunities

Qualifications

• Minimum 5 years customer service management experience, preferably in automation/technology.
• Experience managing maintenance budgets.
• Strong leadership and team management skills.

Responsibilities

• Manage business development in service for existing customers.
• Grow long-term customer relationships.
• Lead and coordinate the field service team.

Skills

Leadership skills

Interpersonal skills

Communication skills

Knowledge of automation technologies

Project management

Education

HNC/HND or Degree in Engineering

IOSH/NEBOSH Health & Safety qualification

Job description

Overview

Customer Service Manager - A Global Leader in Automation Solutions

£60,000 - £70,000

Milton Keynes (Head Office)

Responsibilities

• Manage business development in service on a strategic level for existing customers, focusing on achieving service sales targets
• Grow long-term customer relationships and capitalize on service and partnership opportunities
• Ensure Service Support contracts are delivered according to terms and customer relationships are managed
• Collaborate with sales, technical support, and product development teams for seamless customer interactions
• Oversee small projects at customer sites, ensuring satisfactory and complete results
• Lead and coordinate the field service team, ensuring high customer satisfaction and maintenance support
• Develop customer service policies and procedures to improve service delivery
• Handle escalated customer inquiries and complaints with effective, timely resolutions
• Monitor customer service metrics and KPIs to identify improvement areas
• Train, mentor, and develop field service team performance
• Stay updated on industry trends to identify opportunities for existing customers
• Manage negotiation of service contract pricing when necessary

Requirements

• HNC/HND or Degree qualified in Engineering
• IOSH/NEBOSH Health & Safety qualification
• Minimum 5 years customer service management experience, preferably in automation/technology
• Experience managing maintenance budgets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Knowledge of automation technologies and industry trends
• Experience negotiating and compiling service contracts
• History of managing and developing customer accounts successfully
• Experience implementing continuous improvement initiatives
• Valid driving license
• Willingness to travel extensively within the UK

Benefits

• Competitive salary and performance-based bonuses
• Pension plan with company contribution
• Simply Health benefit
• Professional development and career advancement opportunities
• Dynamic and collaborative work environment