Customer Service Manager

Remote Recruitment; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic recruitment agency is seeking an experienced Customer Service Manager to lead their team remotely. This role involves developing strategies to enhance customer satisfaction and overseeing daily operations. The ideal candidate will have over 3 years of management experience and excellent leadership skills, along with a Bachelor's degree in a relevant field. The position offers work-from-home flexibility, training development, and a performance bonus.

Benefits

Work From Home

Training & Development

Performance Bonus

Qualifications

• 3+ years of experience in customer service management or similar role.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee daily operations of the customer service department.
• Develop and implement customer service policies and procedures.
• Lead, mentor, and train customer service representatives.

Skills

Leadership skills

Communication skills

Analytical skills

Problem-solving abilities

Education

Bachelor’s degree in Business Administration, Communication, or related field

Tools

Customer service software

CRM systems

MS Office applications

Job description

Customer Service Manager

Location: Remote

Job Overview

Remote Recruitment is seeking an enthusiastic and experienced Customer Service Manager to lead our customer support team. In this pivotal role, you will be responsible for developing and implementing strategies to improve customer satisfaction, streamline processes, and ensure a high standard of service delivery.

Your leadership will be key in fostering a customer-centric culture and implementing best practices that enhance our clients' experience.

Key Responsibilities

• Oversee the daily operations of the customer service department, ensuring high-quality service and support are provided.
• Develop and implement customer service policies and procedures that enhance service delivery.
• Lead, mentor, and train customer service representatives to achieve optimum performance.
• Monitor and analyze customer feedback and service metrics to identify areas for improvement.
• Handle escalated customer complaints and ensure swift resolution.
• Collaborate with other departments to ensure a holistic customer experience.
• Stay up-to-date with industry trends, tools, and best practices in customer service.

Requirements

• 3+ years of experience in customer service management or a similar role.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Proficient in customer service software, CRM systems, and MS Office applications.
• Ability to analyze data and trends to make informed decisions.
• Demonstrated problem-solving abilities and strong attention to detail.
• A bachelor’s degree in Business Administration, Communication, or a related field is preferred.

• Work From Home
• Training & Development
• Performance Bonus