Customer Service Manager

Jupiter Recruitment; Tetford; On-site; GBP 30,000; Full time

Job summary

A leading healthcare provider in the Thetford area is seeking a dedicated Hospitality Manager for a care home. In this role, you will develop and manage service experiences, oversee food service operations, and support staff in delivering exceptional care for residents. Ideal candidates will have strong people management and communication skills and a good understanding of hospitality in care settings. The position offers a salary of £30,000 per year with additional benefits.

Benefits

Refer-a-friend

Reward Gateway – discounts, wellbeing, employee assistance

Comprehensive induction and paid training

Excellent working environment

Cost of DBS

Living Wage Employer

Qualifications

• Experience in Hospitality Management is essential.
• Ability to motivate and inspire staff.
• Effective communication with various stakeholders.

Responsibilities

• Develop a service experience aligned with company values.
• Manage food service operation including menu planning.
• Oversee housekeeping function for cleanliness and hygiene.

Skills

People management skills

Strong communication skills

Knowledge of food service operations

Understanding of older people's needs

Budget management

Job description

An exciting new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in the Thetford, Norfolk area. You will be working for one of UK's leading health care providers.

This is a purpose built care home designed for older people requiring general or dementia residential and nursing care.

To be considered for this position you must have experience of Hospitality Management.

As the Hospitality Manager your key responsibilities include:

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery.
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service.
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded.
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner.
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness.
• Maintain and manage best first impression experience.
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.

The following skills and experience would be preferred and beneficial for the role:

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive.
• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements.
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness.
• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control.
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high‑quality service.

The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am‑5pm. In return for your hard work and commitment you will receive the following generous benefits:

• Refer‑a‑friend*
• Reward Gateway – discounts, wellbeing, employee assistance & much more
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Cost of DBS*
• We are a Living Wage Employer

Reference ID: 6769

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV.