Customer Service Manager

B&M Retail; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Customer Service Manager for their Stratford-upon-Avon store. You will lead and motivate the checkout and cash office teams, ensuring excellent service standards and supporting team development. Ideal candidates should have experience in retail or hospitality, strong problem-solving skills, and a passion for customer service. This role offers competitive pay, career progression opportunities, and a positive workplace culture with exclusive colleague perks.

Benefits

Competitive salary + bonus potential

Up to 33 days’ holiday

10% discount at B&M and Heron Foods

Clear career path with real progression opportunities

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• Flexible, hands-on attitude with great people skills.

Responsibilities

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service.
• Coach team members to build their skills and service confidence.
• Oversee stock and cash control procedures, ensuring security and compliance.

Skills

Team management

Numeracy

Problem-solving

Customer service

People skills

Job description

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.

We’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Stratford Upon Avon store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

What you’ll be doing:

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace

What we’re looking for:

• Experience managing teams in retail or hospitality
• Strong numeracy and problem‑solving skills
• A flexible, hands‑on attitude with great people skills
• Passion for retail and delivering exceptional customer service

Why join B&M?

We’re entering a new chapter under inspiring leadership that’s committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people‑first approach – making this the perfect time to join us and help shape the future of B&M!

We’re one of the UK’s fastest‑growing retailers, with over 780 stores and more on the way, so our growth means big opportunities.

Benefits

• Competitive salary + bonus potential
• Up to 33 days’ holiday
• 10% discount at B&M and Heron Foods
• Clear career path with real progression opportunities
• Exclusive colleague perks & wellbeing support

Ready to grow with us? Apply now and be part of the B&M journey.

B&M is an equal opportunity employer committed to creating an inclusive environment for all.