Customer Service Manager

Noble Recruiting Ltd.; Roxwell; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading retailer in Roxwell is seeking a Customer Service Manager to lead their customer service team, focusing on enhancing customer satisfaction and team development. The role involves training, mentoring, and developing customer service policies to improve overall service levels. The ideal candidate has experience in a similar role, strong leadership skills, and a proactive problem-solving approach.

Qualifications

• Proven experience in an office-based Customer Service role with responsibility for managing a small team.
• Strong leadership and communication skills.
• A proactive approach to problem-solving and process improvement.

Responsibilities

• Lead, train, and mentor a small customer service team.
• Monitor performance, provide coaching, and deliver regular feedback.
• Organise product knowledge and skills training sessions.
• Develop and implement improved customer service policies.
• Manage escalated complaints, ensuring swift and effective resolution.
• Monitor customer feedback and take action to enhance service levels.
• Oversee daily operations of the customer service department.
• Set clear team KPIs and goals to drive performance.
• Collaborate with other departments to optimise the customer journey.

Skills

Leadership skills

Communication skills

Problem-solving

Job description

Customer Service Manager
£30,000 – £35,000 per annum
Roxwell, Essex
Permanent | Full-time
Monday – Friday, 8:30 am – 5:30 pm

(Must be able to drive due to location)

Noble Recruiting are working with a leading retailer who is looking for an experienced Customer Service Manager to join their growing team. This is a fantastic opportunity for someone who thrives in a people-focused role and wants to make a real impact on customer satisfaction and team development.

Key Responsibilities:

• Lead, train, and mentor a small customer service team
• Monitor performance, provide coaching, and deliver regular feedback
• Organise product knowledge and skills training sessions
• Develop and implement improved customer service policies
• Manage escalated complaints, ensuring swift and effective resolution
• Monitor customer feedback and take action to enhance service levels
• Oversee daily operations of the customer service department
• Set clear team KPIs and goals to drive performance
• Collaborate with other departments to optimise the customer journey

About You:

• Proven experience in an office-based Customer Service role with responsibility for managing a small team
• Strong leadership and communication skills
• A proactive approach to problem-solving and process improvement
• Ability to build relationships across the wider business and influence positive change