Customer Service Manager

E3recruitment; Long Lee; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading engineering company in Long Lee seeks a Customer Service Manager to oversee client interactions and project management. You will be the primary contact for customer inquiries focused on delivery and technical aspects, manage key account relationships, and lead a small team. A competitive salary between £32,000 and £37,000 is offered, alongside additional benefits including a four-day working week and comprehensive healthcare access.

Benefits

Competitive salary

28 days annual leave

4-day working week

Access to healthcare

Professional development opportunities

Qualifications

• Proven experience in customer service management within technical fields.
• Strong communication skills with clients and internal teams.
• Ability to manage complex projects from inquiry to delivery.

Responsibilities

• Act as main contact for customer inquiries about delivery and specifications.
• Manage key account relationships and oversee team operations.
• Lead a small team and ensure project delivery.

Skills

Customer relationship management

Team leadership

Logistics management

Job description

Customer Service Manager required for a leading engineering business delivering innovative solutions to global markets.

This well‑established engineering company serves a diverse range of industries, including aerospace, defence, medical, industrial automation, security, utilities, automotive, and leisure. They offer both standard and bespoke solutions through their in‑house application engineering team.

This opportunity is based in Keighley, making it easily commutable from surrounding areas such as Shipley, Bingley, Baildon, and Silsden.

Key Responsibilities of the Customer Service Manager include:

• Acting as the main point of contact for customer enquiries regarding delivery schedules and technical specifications
• Managing account relationships with both new and existing clients, including prestigious global accounts
• Working closely with production, sales, and warehouse teams while overseeing day‑to‑day operations and logistics
• Managing fast paced and complex projects from initial enquiry through to delivery
• Leading and developing a small team

Salary & Benefits on offer for the Customer Service Manager

• Competitive salary: £32,000 – £37,000 (dependent on experience)
• 28 days annual leave (including statutory holidays), increasing with length of service
• 4‑day working week (Monday to Thursday)
• Access to healthcare and pension schemes
• Opportunities for professional development and training

To apply for the Customer Service Manager position, please click “Apply Now” and attach an updated copy of your CV. Alternatively, contact Lewis Lynch at E3 Recruitment for more information.