Customer Service Manager

Blue Octopus Recruitment Limited; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading recruitment agency seeks an experienced Customer Service Manager to join the team in Birmingham. You will manage the defect inspection process, ensuring compliance with NHBC standards and coordinating necessary remedial work. The ideal candidate has a strong customer focus, excellent communication skills, and a thorough knowledge of the new build industry. This is a full-time position offering competitive benefits including 26 days of holiday and private medical insurance.

Benefits

26 days of holiday

Life Assurance

Pension

Private medical insurance

Employee assistance programme

Cycle to Work scheme

Qualifications

• Proven experience in a similar role within the new build industry.
• Strong customer focus with exceptional communication skills.
• Knowledge of NHBC standards and relevant housing regulations.

Responsibilities

• Manage the defect inspection process for new builds.
• Ensure compliance with NHBC standards.
• Coordinate remedial work and conduct post-occupation inspections.

Skills

Customer focus

Written and verbal communication

Time management

Problem-solving skills

Microsoft Office proficiency

Job description

Overview

Permanent – Full Time – 37.5 hours per week

We are currently looking to recruit a Customer Service Manager to join our team within Lovell’s Birmingham region.

Responsibilities

• Reporting to the Head of Customer Service, you\'ll manage and deliver the full 12-month or 24-month defect inspection process, including the timely resolution of issues, and professional representation of Lovell at inspections, safeguarding both quality and reputation
• You\'ll ensure all defects are identified and accurately recorded in line with NHBC standards and Buildmark warranty requirements, coordinating any necessary remedial work and complete post-occupation inspections. With a good understanding of regulatory processes, you will ensure compliance at all times. Organised and communicative, you will feel at ease collaborating with other departments and demonstrate strong knowledge of new home construction processes.

Qualifications

• We\'d like our Customer Service Manager to have a strong customer focus and proven experience in a similar role within the new build industry. With exceptional written and verbal communication skills, you\'ll have excellent time management skills and a keen eye for detail. You\'ll be highly motivated, have good problem-solving skills and be fully competent in Microsoft Office. A good understanding of NHBC standards and other relevant housing / quality regulations is essential.

Benefits

• Holidays - 26 days
• Ability to purchase additional holiday
• 2 volunteering days per year
• Life Assurance at 4x your annual salary
• Pension
• Private medical insurance including Virtual GP
• Sharesave scheme
• Access to discount portal
• Cycle to Work scheme
• Lovell Way to EV salary sacrifice car scheme
• Employee assistance programme

Company information

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.