Customer Service & Logistics Specialist

OA; East Hertfordshire; On-site; GBP 24,000; Full time

Job summary

A staffing agency is seeking a proactive Customer Service Executive in Hatfield, UK. The role involves managing customer accounts, ensuring order accuracy, and providing exceptional support. Ideal candidates have strong organizational skills and experience in a fast-paced environment. The position offers a salary of £24,000 per annum and includes benefits such as an employer pension. Applicants should possess strong communication skills and GCSEs in Maths and English at Grade C or above.

Benefits

Employer pension

Qualifications

• Strong attention to detail and organisational skills required.
• Excellent verbal and written communication abilities needed.
• Solid administrative and IT proficiency including MS Office is essential.
• Ability to meet deadlines and manage workload effectively is critical.
• Customer service experience in a fast-paced environment is a must.

Responsibilities

• Process customer instructions accurately for timely dispatch.
• Communicate effectively with clients and internal teams.
• Provide expert guidance on distribution processes.
• Manage a shared inbox and prioritize emails.
• Handle administrative tasks like charge notes and delivery issues.

Skills

Attention to detail

Organisational skills

Verbal communication

Written communication

MS Office proficiency

Customer service experience

Team player

Education

GCSEs in Maths and English (Grade C or above)

Job description

A staffing agency is seeking a proactive Customer Service Executive in Hatfield, UK. The role involves managing customer accounts, ensuring order accuracy, and providing exceptional support. Ideal candidates have strong organizational skills and experience in a fast-paced environment. The position offers a salary of £24,000 per annum and includes benefits such as an employer pension. Applicants should possess strong communication skills and GCSEs in Maths and English at Grade C or above.