Customer Service & Logistics Coordinator

Robert Walters UK; Knowsley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing FMCG company in the Prescot area is seeking a Logistics & Customer Service Coordinator. You will manage order processing, handle customer inquiries, and collaborate with logistics partners to ensure efficient operations. Ideal candidates will have strong organizational skills, experience in supply chain or customer service, and proficiency in ERP systems. This is a permanent position within the logistics and supply chain industry.

Qualifications

• Strong organizational skills with the ability to manage a varied workload and meet tight deadlines.
• Excellent written and verbal communication skills for effective interaction with customers and partners.
• Proactive problem-solving skills, with experience handling delivery and service issues.

Responsibilities

• Manage and process customer orders across all channels.
• Respond to customer enquiries and complaints.
• Collaborate with 3PL warehouse partners to track stock.

Skills

Organizational skills

Communication skills

Problem-solving skills

Attention to detail

IT proficiency

Numerical ability

Tools

ERP/CRM systems

Excel

Word

Outlook

Job description

Customer Service & Logistics Coordinator

Overview

A rapidly expanding FMCG business based in the Prescot area are looking for a Logistics & Customer Service Coordinator to join their team. As Logistics & Customer Service Coordinator you will support day to day supply chain and customer operations. You will manage order processing, logistics coordination and customer communication; ensuring performance is tracked and issues are resolved efficiently.

Key Responsibilities

• Manage and process customer orders across all channels, ensuring accuracy and on-time fulfilment.
• Respond to customer enquiries and complaints, recording correspondence, arranging replacements, and resolving delivery issues with carriers and hauliers.
• Collaborate with 3PL warehouse partners to track stock, update shipping information, resolve address discrepancies, and prepare commercial invoices when required.
• Maintain accurate customer records in Business Central, including pricing updates and product information.
• Communicate with international customers regarding orders, payments, invoicing, and shipping documentation.
• Investigate and resolve issues related to deliveries, debit notes, fines, or damages, escalating disputes where appropriate.
• Monitor and report supply chain KPIs, including OTIF performance, shortages, damages, and delivery failures.
• Prepare monthly sales and performance reports for B2B and D2C channels.

What You’ll Bring

• Strong organisational skills with the ability to manage a varied workload and meet tight deadlines.
• Excellent written and verbal communication skills for effective interaction with customers, logistics partners, and internal teams.
• Proactive problem-solving skills, with experience handling delivery and service issues.
• High attention to detail and accuracy in order processing, customer data management, and shipping documentation.
• Solid IT proficiency, including ERP/CRM systems, plus strong Excel, Word, and Outlook skills.
• Background in supply chain, logistics, or customer service, ideally within manufacturing or FMCG.
• Understanding of international shipping processes, 3PL operations, and retail platforms such as Amazon Vendor (advantageous).
• Strong numerical ability, with experience producing KPI and performance reports.

To apply for the role please send your CV to [e-mail]

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

About the job

Contract Type: Permanent

Specialism: Procurement & Supply Chain

Focus: Supply Chain

Industry: Logistics Distribution and Supply Chain