Customer Service & Loading Team Lead

Holcim UK; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading construction solutions company is seeking a Customer Service Supervisor to lead their Customer Service and Loading teams in the United Kingdom. This role involves ensuring exceptional service and operational efficiency, while also upholding Health & Safety standards across various processes. The ideal candidate will possess excellent communication and organizational skills, along with experience in ERP systems. This position offers a vibrant work environment focused on career progression and employee well-being.

Benefits

Competitive Salary, plus bonus

25 days holiday + local bank holidays

Enhanced family benefits including maternity and paternity leave

Free 24/7 remote GP service

Opportunities for career progression

Staff discounts for garden landscaping products

Qualifications

• Proactive, self-motivated, and focused on continuous improvement.
• Ability to prioritize in a busy operational environment.
• Experience in H&S regulations within industrial, quarry, or construction environments.

Responsibilities

• Lead and develop the Customer Service & Loading team.
• Ensure high-quality order processing and data accuracy.
• Uphold Health & Safety standards and manage operational efficiency.

Skills

Excellent communication skills

Organizational skills

Team collaboration

Attention to detail

KPI-focused operation

Tools

Salesforce

E1

COUPA

SAP

Job description

A leading construction solutions company is seeking a Customer Service Supervisor to lead their Customer Service and Loading teams in the United Kingdom. This role involves ensuring exceptional service and operational efficiency, while also upholding Health & Safety standards across various processes. The ideal candidate will possess excellent communication and organizational skills, along with experience in ERP systems. This position offers a vibrant work environment focused on career progression and employee well-being.