Customer Service Host

Stoke On Trent; Stoke-on-Trent; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading entertainment company in Stoke-on-Trent seeks a Customer Service Host to provide support before shows and collaborate with the Front of House team. Previous theatre experience is not required, and applications from diverse backgrounds are encouraged. The role involves resolving ticket queries and enhancing the audience's experience through engaging customer service.

Qualifications

• Must be aged 18+ for this position.
• We encourage applications from diverse backgrounds.

Responsibilities

• Provide customer support from our Box Office before each show.
• Join the Front of House team once the show is running.
• Take responsibility for various tasks in a friendly team.

Job description

Overview

Customer Service Host – ATG Entertainment is at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. We own, operate or programme some of the world's most iconic venues; ATG Entertainment manages 64 venues across Britain, the US and Germany. We are the world leader in theatre ticketing; we process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany. We present the world’s best live entertainment in our venues; working alongside the world’s leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment. Our in-house production team, ATG Productions, is dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond. People are at the heart of our success and we are passionate about bringing great live experiences to the widest possible audience, giving the world’s best creative talent the stage it deserves, and providing our people and partners with opportunities to realise their full potential.

Responsibilities

• Provide customer support from our Box Office for up to 90 minutes before each show; answer queries about the production, the theatre and the local vicinity; resolve ticket queries and make sales of additional products and services that enhance the audience’s visit (TheatreCard memberships, gift vouchers, and food & beverage packages).
• Join the Front of House team for the remainder of the shift once the show is up and running.
• Take responsibility for a range of tasks as part of a friendly, passionate and ambitious team in a unique theatre with an ever-changing programme of events.

Qualifications & Requirements

• Previous experience in theatre is not required; we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in the industry.
• You must be aged 18+ for this position.
• We are a Disability Confident Committed Employer and will offer an interview or recruitment event to disabled candidates who participate in the scheme and demonstrate in their application that they meet the essential criteria for the role. We will retain applications for the next available interview opportunity where possible when applications exceed interview capacity.
• We are an equal opportunity employer and strive to provide a stage for everyone. For accessibility discussions prior to applying, review the job description for a contact email address.
• Further information on the role and the skills needed is available in our full job description.