Customer Service Home Delivery Driver

Wincanton PLC; England; On-site; GBP 41,000; Full time

Job summary

A logistics company is seeking a Delivery Technician to join their transport team. The role involves delivering products safely to customers' homes and requires a valid LGV or HGV Class 2 licence. Candidates should possess excellent communication skills and the ability to handle heavy items. The position offers a competitive salary, a friendly working environment, and various benefits like a pension scheme and health plans.

Benefits

Company pension scheme

Generous holidays

Cycle to work scheme

Employee benefits online discount platform

Retail discounts

Healthcare Cash Plan

Qualifications

• Valid Digital Tachograph Card.
• Up-to-date Driver Qualification Card (Driver CPC).
• Good understanding of drivers' hours legislation and Working Time Directive (WTD).
• No more than 6 points on driving licence.
• DBS required (company to provide).

Responsibilities

• Deliver products from the Warehouse/Distribution Centre to customers' residences.
• Ensure deliveries are completed safely and to a high standard of customer service.
• Handle heavy items as part of a crew and assess, lift, and manage items accordingly.
• Communicate delivery information clearly to customers and provide updates on delivery status.

Skills

Valid and in-date LGV, HGV Class 2 licence or 7.5t licence

Attention to detail

Ability to assess, lift and manage heavy items as part of a team

Job description

Overview

Delivery Technician - Drivers role in our busy transport team within a 2-person Home Delivery Network. You will deliver products from the Warehouse/Distribution Centre to customers residences, ensuring safe delivery with exceptional service.

Responsibilities

• Deliver products from the Warehouse/Distribution Centre to customers residences.
• Ensure deliveries are completed safely and to a high standard of customer service.
• Handle heavy items as part of a 2/3- or 4-person crew as required and assess, lift and manage items accordingly.
• Communicate delivery information clearly to customers, address inquiries, and provide updates on delivery status.
• Maintain a professional demeanor in interactions with customers, colleagues, and stakeholders.
• Present oneself neatly, adhere to the company dress code, and maintain a professional appearance.
• Manage time effectively to ensure timely deliveries while meeting delivery schedules and deadlines.
• Be flexible with work hours to accommodate operational needs, including emergencies or events outside regular hours.
• Operate as part of a hands-on role with variety in daily tasks.

Qualifications

• Valid and in-date LGV, HGV Class 2 licence or 7.5t licence
• Valid Digital Tachograph Card
• Up-to-date Driver Qualification Card (Driver CPC)
• Good understanding of drivers hours, legislation, and Working Time Directive (WTD)
• No more than 6 points on driving licence
• DBS required (company to provide)
• Attention to detail
• Ability to assess, lift and manage heavy items as part of a team

Benefits & Conditions

• Salary: £40,542.10
• Shift pattern: 4 days per week, Monday to Saturday on a 3-week rotating pattern (5 days off together during rest days every 3 weeks)
• Friendly, safety-first working environment
• Company pension scheme
• Generous holidays
• Cycle to work scheme
• Share scheme
• Employee benefits online discount platform
• Onsite parking
• Uniform
• Retail discounts
• Death in Service benefit
• Healthcare Cash Plan
• Wellbeing and benefits portal

Our people are at the core of our business, and we provide significant opportunities for career progression, training enrichment, and multi-skilling in a dynamic working environment.