Customer Service Executive — Office-Based in Cheltenham

RE People; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable construction firm based in Cheltenham is looking for a Customer Service Executive to join their team on a full-time permanent basis. This role involves managing customer inquiries, processing orders, and ensuring customer satisfaction. Ideal candidates should have proven experience in customer service, excellent communication skills, and a proactive approach. The position offers a salary up to £30,000 DOE along with a great benefits package, including 25 days of annual leave plus bank holidays.

Benefits

25 days' annual leave + bank holidays

Excellent benefits package

Qualifications

• Proven experience within a customer service or customer-facing role.
• Strong communication skills and ability to build rapport quickly.
• Adaptable and thrives in a fast-paced environment.

Responsibilities

• Manage inbound calls and email enquiries.
• Process and manage orders through internal systems.
• Resolve customer queries and issues in a timely manner.
• Coordinate with internal teams and suppliers.
• Keep customers informed throughout the order journey.

Skills

Customer service experience

Confident telephone manner

Organisational skills

Attention to detail

Excellent communication skills

Proactive approach

Job description

A reputable construction firm based in Cheltenham is looking for a Customer Service Executive to join their team on a full-time permanent basis. This role involves managing customer inquiries, processing orders, and ensuring customer satisfaction. Ideal candidates should have proven experience in customer service, excellent communication skills, and a proactive approach. The position offers a salary up to £30,000 DOE along with a great benefits package, including 25 days of annual leave plus bank holidays.