Customer Service Executive

The Best Connection Group Limited; Redditch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive in Redditch. The role involves managing incoming calls, coordinating orders, and administrative support. Ideal candidates should have prior customer service experience and know software like SAP, CRM, or Sage. The position offers a competitive pay rate of £12.50 per hour, Monday to Friday shifts, and the possibility of permanent employment after a trial period. Additional benefits include weekly pay and paid annual leave.

Benefits

Friendly environment

Car Parking on site

Weekly pay

28 days Paid Annual Leave

Pension Contributions

'Perks at Work'

Qualifications

• Experience in a customer service environment is essential.

Responsibilities

• Assist and manage incoming calls professionally.
• Coordinate orders for delivery and installation.
• Analyze and check online order errors.
• Handle invoicing and data entry for orders.
• Provide general administrative support.

Skills

Previous customer service experience

Knowledge of SAP

Knowledge of CRM systems

Knowledge of Sage

Job description

Customer Service Executive required for our client based in Redditch. Immediate starts available - REGISTER TODAY, START TOMORROW. Potential permanent position following a successful trial period. You will need to have previous experience within a similar environment as well as knowledge using programs such as SAP, CRM or Sage.

Duties You'll be responsible for:

• Assist and manage incoming calls, answering any queries in a timely and professional manner.
• Coordinating orders to be delivered, installed and collected by our clients Engineers.
• Order analysis by checking and identifying any errors made on online orders.
• Invoicing and entering of orders via an online system.
• General administration that supports daily activities and duties.

Pay Rate & Shifts:

• Monday - Friday
• 08:00 - 17:00
• £12.50PH

Benefits of working with this company:

• Friendly environment
• Car Parking on site
• Potential Temp to Perm

Other benefits of working for the Best Connection Group Limited include:

• Weekly pay
• 28 days Paid Annual Leave 2025 pro-rata for PAYE (inclusive of statutory holiday)
• Pension Contributions and Online payslips
• Choice of long term, short term and odd days or weekends available
• Flexible shift patterns
• 'Perks at Work'