Customer Service Executive

ARNOLD CLARK AUTOMOBILES LIMITED; Long Eaton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive retailer in Long Eaton is seeking a Customer Service Executive to enhance customer experience at their brand new Derby Motorstore. The role requires a confident communicator who is dedicated to learning about vehicles and providing exceptional service. Responsibilities include preparing the showroom, assisting in sales, and organizing test drives. Successful candidates will have career progression opportunities into car sales, supported by ongoing training and a positive workplace culture.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Discount on new and used vehicles

Qualifications

• Full UK driving licence required.
• Eager to progress within the role to car sales.
• Ability to learn about products and vehicles.

Responsibilities

• Prepare showroom and cars for the day.
• Assist with showroom presentation and advertising.
• Support sales department for excellent customer experience.
• Organize and accompany customers on test drives.
• Enhance customer journey from enquiry to delivery.

Skills

Customer service skills

Communication skills

Teamwork

Initiative

Positive attitude

Job description

We're currently looking for Customer Service Executives to create an outstanding customer experience in our brand new Derby Motorstore and help customers get excited about our products. At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.

Day‑to‑day duties

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery
• You'll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so it's vital you are eager to progress within this role to car sales
• Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make‑up, united in our goals.

To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• Discount on new and used vehicles
• Contributory pension scheme

Hours

You'll work a five‑day week on a set rota that includes weekends (38 hours per week).