Customer Service Executive

ARNOLD CLARK AUTOMOBILES LIMITED; Liverpool; On-site; GBP 24,000 - 33,000; Full time

Job summary

A prominent automotive retailer in Liverpool is seeking a skilled Customer Service Executive to enhance customer experiences at their Click & Collect branch. You will guide customers through the handover process, manage documentation, and ensure a positive interaction when collecting or selling vehicles. Ideal candidates should possess strong communication skills, attention to detail, and a passion for customer service. This role offers competitive pay, including a performance-related bonus, along with various benefits including flexible working hours and generous leave.

Benefits

Performance-related bonus of up to £7,800

33 days’ annual leave

Flexible working hours

Generous employee discounts

Private health care

Sick pay cover

Maternity and paternity packages

Discount on new and used vehicles

Contributory pension scheme

Qualifications

• Must have a thirst for knowledge and an ability to learn.
• Experience in a customer service role is preferred.

Responsibilities

• Completing the handover and purchase of cars for Click & Collect.
• Arranging documentation for handover to ensure smooth process.
• Encouraging customers to share experiences on social media.
• Helping customers familiarise themselves with their new vehicles.
• Providing relevant information to customers when assistance is required.

Skills

Energetic and enthusiastic with great people skills

Attention to detail

Confident communicator

Willingness to learn

Problem-solving and ownership skills

Full UK driving licence

Job description

We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Liverpool Click & Collect branch and help customers get excited about our products. Passionate about cars? Great. Passionate about customer service? Even better. As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car. This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.

Day‑to‑day duties

• Completing the handover and purchase of cars for our Click & Collect service
• Preparing handovers for the day ahead
• Arranging all documentation prior to handover to make sure the process goes smoothly for customers
• Encouraging customers to share their experiences on social media
• Helping the customer familiarise themselves with their new vehicle
• Helping customers sell their car through our Sell Your Car service
• Learning about different vehicles and manufacturers
• Providing relevant information and being there for our customers when assistance is required

You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.

Qualifications & skills

• Full of energy and enthusiasm, with great people skills
• Good attention to detail when handling documentation
• A confident communicator who understands that a positive attitude gets great results
• Willing to learn and work with our branch network to ensure our customers have a great experience
• The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
• A full UK driving licence
• Happy working on your own initiative, to problem‑solve and maximise handovers and purchases
• Ability to take ownership of situations all the way through to resolution

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.

To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

• £24,500 + performance‑related bonus of up to £7,800 per annum
• 33 days’ annual leave
• Flexible working hours
• Generous employee discounts
• Private health care and sick pay cover
• Maternity and paternity packages
• Discount on new and used vehicles
• Contributory pension scheme

Hours

You’ll work a five‑day week on a set rota that includes weekends (39.5 hours per week). Every Arnold Clark employee is entitled to a wide range of benefits, including a contributory pension scheme.