Customer Service Executive

SRM Recruitment; Letchworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Executive in Letchworth, Hertfordshire. This temporary position offers £13.75 per hour for full-time work. The role involves being the first point of contact for customers, resolving inquiries via multiple channels, and ensuring a positive customer experience. Candidates should have experience in customer service, strong communication skills, and be able to handle tasks under pressure. A supportive team environment awaits the right candidate.

Benefits

Supportive team environment

Opportunity to make a difference for customers

Qualifications

• Experience in a contact centre or reception is preferred.
• Excellent communication and listening skills are essential.
• Ability to manage multiple tasks and maintain composure under pressure.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Handle calls, emails, and live chat.
• Provide information on services efficiently.
• Log service requests on the CRM system.
• Assist customers in person.

Skills

Previous experience in a busy customer service environment

Strong communication and listening skills

Ability to multi-task and work calmly under pressure

Good IT skills, including Microsoft Office and CRM systems

Positive, helpful attitude and willingness to learn

Tools

Microsoft Office

CRM systems

Job description

Customer Service Executive

Location: Letchworth, Hertfordshire
Contract: Temporary (approx. 6 months)
Hours: Full-time, 37 hours per week
Pay: £13.75 per hour

About the Role

SRM Recruitment are delighted to be working with a growing organisation seeking a Customer Service Executive to join their busy team. This is a fantastic opportunity for someone who enjoys helping people and thrives in a fast-paced environment.

You’ll be the first point of contact for customers, handling enquiries via phone, email, live chat, and face-to-face. The role involves resolving queries quickly and professionally, providing accurate information, and ensuring every customer receives a positive experience.

Key Responsibilities

• Act as the first point of contact for customer enquiries.
• Handle calls, emails, live chat, and occasional letters.
• Provide clear and accurate information on services.
• Log service requests and update records on the CRM system.
• Assist customers in person at the reception area.
• Support customers with digital tools and online services.
• Maintain confidentiality and adhere to GDPR guidelines.

Skills & Experience

• Previous experience in a busy customer service environment (contact centre or reception).
• Strong communication and listening skills.
• Ability to multi-task and work calmly under pressure.
• Good IT skills, including Microsoft Office and CRM systems.
• A positive, helpful attitude and willingness to learn.

What’s on Offer

• £13.75 per hour
• Full-time, Monday to Friday (no weekends)
• Supportive team environment
• Opportunity to make a real difference to customers

Job Type: Temporary (approx. 6 months)
Start Date: ASAP

This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office.

If you are interested in this role or looking for something similar, please contact our Senior Consultant Lizzie Burgess directly for a confidential discussion.

Our Welwyn Garden City team specialise in permanent, temporary & contract recruitment in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support and Procurement & Supply Chain.