Customer Service Executive

ARNOLD CLARK AUTOMOBILES LIMITED; Leeds; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading automotive retailer in Leeds is seeking a Customer Service Executive to enhance customer experience and support the sales team. You will prepare the showroom, assist with presentations, and guide customers through test drives. Ideal candidates are confident communicators with a positive attitude and a drive for personal growth towards a career in car sales. The role offers comprehensive training, generous benefits, and a commitment to diversity.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

Opportunities for training and progression

Pension scheme

Qualifications

• A full UK driving licence is required.
• Eager to progress within the role towards car sales.
• Ability to work both independently and as part of a team.

Responsibilities

• Prepare the showroom and cars for the day.
• Support the sales department to ensure excellent customer service.
• Organise and accompany customers on test drives.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communication

Willingness to learn

Team player

Positive attitude

Job description

Overview

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Leeds Roseville Rd branch and help customers get excited about our products., At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales. Day-to-day duties

Responsibilities

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Qualifications

• You'll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so it's vital you are eager to progress within this role to car sales

Benefits

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• Discount on new and used vehicles
• Contributory pension scheme

Hours

You'll work a five‑day week on a set rota that includes weekends (38 hours per week).

Commitment to Diversity

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.