Customer Service Executive

Zenith Training; Hebburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service solution provider in Hebburn is seeking an experienced Customer Service Executive to enhance their customer services team. The role includes providing high levels of service, managing customer enquiries through phone and email, and processing orders efficiently. The ideal candidate will be motivated and proactive, ensuring customers are updated on their orders. This position offers a chance to work in a dynamic team focused on delivering a hassle-free customer experience.

Qualifications

• Experienced in customer service roles.
• Self-motivated and proactive.
• Ability to manage and prioritize workloads.

Responsibilities

• Provide high levels of service to customers.
• Keep customers updated on existing orders.
• Process orders in a timely manner.
• Liaise with purchasing team for order progress.

Job description

Zenith People are looking to recruit an experienced Customer Service Executive who is a confident and motivated person to join our clients customer services team.

The responsibilities of the Customer Service Representative include providing high levels of service to customers and fostering their ‘hassle free’ approach to the customer journey.

The successful candidate will be self-motived and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.

Key Responsibilities

• Proactively keeping customers updated on existing orders and advise of delays as necessary
• Processing orders in a timely manner on our internal CRM system
• Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
• Co-ordinating customer returns and credits