Customer Service Executive

Manpower UK Ltd; Cumbernauld; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Experience Advisor for their Cumbernauld office. In this role, you will process orders, engage with customers, and help enhance sales. The ideal candidate will have a strong customer service background, good administrative skills, and proficiency in Microsoft Office applications. This is a great opportunity to work within a supportive team environment in a busy setting.

Qualifications

• Customer service background required.
• Previous administrative experience is necessary.
• Proficiency in using Outlook, Excel, and Word is essential.

Responsibilities

• Process orders using Excel and in-house systems.
• Engage with customers to provide product information.
• Call lapsed clients to enhance sales.

Skills

Customer service background

Good administrative experience

Experience using Outlook, Excel, Word

Good communication skills

Proactive in securing the sale

Excellent listening skills

Works well on their own and within a team

Enjoys a busy environment

Job description

Overview

Manpower UK are supporting our reputable client in identifying a Customer Experience Advisor for their Cumbernauld office. You will be working within a successful team who are friendly and supportive to ensure your success.

Responsibilities

• Processing orders using Excel and in-house systems; confident using IT systems and accurate inputting.
• Speaking to customers throughout the day, providing product information and upselling other products.
• Calling lapsed clients to enhance sales within the team and help the business achieve KPIs.

Hours

Hours are Monday to Friday - Rota 8:00am to 4:30pm / 8:30am to 5:00pm

Experience / Qualifications

• Customer service background
• Good administrative experience
• Experience using Outlook, Excel, Word
• Good communication skills
• Proactive in securing the sale
• Excellent listening skills
• Works well on their own and within a team
• Enjoys a busy environment
• Driving licence – not essential

Please forward your CV in the first instance