Customer Service Executive

UBT; Alton; On-site; GBP 30,000 - 37,000; Full time

Job summary

A leading specialist in construction materials is seeking a Customer Service Executive in Alton. You'll excel in ensuring customer satisfaction through efficient order processing and effective communication. The role offers a salary between £30,000 and £37,000, along with a profit-related bonus and benefits including 21 days of holiday, a pension scheme, and a collaborative work culture. This position requires a proven track record in customer service and the ability to thrive under pressure.

Benefits

21 days holiday + bank holidays

Pension scheme

Free refreshments in the kitchen

Qualifications

• Proven experience in a customer service orientated role in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proactive and able to solve problems effectively.

Responsibilities

• Process customer orders accurately and efficiently.
• Maintain communication with customers to ensure a seamless experience.
• Log interactions in the CRM system for follow-up.

Skills

Customer service experience

Strong communication skills

Problem-solving attitude

Attention to detail

Ability to work under pressure

Professional telephone manner

Team spirit

Job description

Job title: Customer Service Executive

Salary: £30,000-£37,000 (Dependent on experience), company profit related bonus

Location: Alton (office based role)

Hours: 8.00am-5.00pm (Monday to Friday)

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where accuracy and responsiveness make all the difference?

If this sounds like you, a leading specialist in construction materials distribution is looking for a Customer Service Executive to join their dynamic team. This is a fantastic opportunity to play a key role in ensuring customers receive outstanding service every time.

About The Company

This respected, family-owned business has carved out a niche in the construction supply sector, combining speed, reliability, and technical know-how. With ambitious growth plans, including new depots and investment in systems. With a strong reputation for service excellence, they pride themselves on a collaborative culture and a customer-first approach.

Key Responsibilities

• Handle and process customer orders with speed and accuracy
• Respond to enquiries promptly, ensuring a seamless customer experience
• Log all interactions on the CRM system for full visibility and follow-up
• Collaborate with internal teams to meet customer needs effectively
• Resolve issues quickly and professionally, maintaining service standards
• Process all orders accurately and within operational deadlines
• Answer inbound calls promptly (within 3 rings)
• Maintain a maximum 2-hour response time for all enquiries
• Ensure 100% accuracy in order handling and CRM updates
• Uphold company values and deliver service excellence at every touchpoint

About You

You'll bring:

• Proven experience in a customer service orientated role, in a fast paced, consumables driven environment.
• Strong communication skills, both written and verbal
• A proactive, problem-solving attitude with attention to detail
• Ability to work under pressure in a fast-paced environment
• Team spirit and a professional telephone manner
• Initiative and commitment to delivering outstanding customer service

Benefits

• Competitive Salary: £30,000 - £37,000 (DOE)
• Career Growth: Join a business that values development and progression
• Impact: Play a key role in delivering the company's USP — speed and reliability
• Culture: Join a values-driven team that prizes adaptability, problem-solving, and plain talking
• Perks: 21 days holiday + bank holidays, pension scheme, and a well-stocked kitchen with free refreshments