Customer Service Executive

NMS Recruit Ltd; Aberystwyth; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A growing company in Aberystwyth is seeking a Customer Service Executive to support business customers and manage inquiries. The role offers a £25,000 basic salary, hybrid working, and career progression opportunities. Candidates should have previous customer service experience and strong communication skills. If you are positive, proactive, and customer-focused, apply today.

Benefits

£25,000 basic salary

25 days holiday plus bank holidays (rising to 30)

Up to 7% pension match

Private medical after probation

Great team environment and career progression

Qualifications

• Previous customer service experience.
• Strong communication and problem-solving skills.
• Positive, proactive, and customer-focused attitude.

Responsibilities

• Be the first point of contact for business customers.
• Support sales and onboarding.
• Re‑engage dormant accounts.
• Build strong customer relationships.
• Promote suitable products and services.
• Resolve customer issues quickly and professionally.
• Keep accurate records and follow company processes.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Positive attitude

Proactive approach

Customer-focused

Job description

We are looking for a Customer Service Executive to join a growing team after a recent company expansion. You will be supporting business customers, answering queries, and helping them get the best from the company's products and services.

Duties will include:

• Be the first point of contact for business customers
• Support sales and onboarding
• Re‑engage dormant accounts
• Build strong customer relationships
• Promote suitable products and services
• Resolve customer issues quickly and professionally
• Keep accurate records and follow company processes

This is a permanent role offering:

• £25,000 basic salary
• 25 days holiday plus bank holidays (rising to 30)
• Hybrid working
• Up to 7% pension match
• Private medical after probation
• Great team environment and career progression

About you:

• Previous customer service experience
• Strong communication and problem‑solving skills
• Positive, proactive, and customer‑focused

If this sounds like you, apply today. If you don't hear back within 5 working days, please assume your application has been unsuccessful.

Important Information:

We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us