Customer Service Engineer

Simply Trinity Ltd; Lichfield; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading provider of corrosion testing solutions is seeking an experienced Customer Service Engineer in Lichfield. You will deliver remarkable customer service and maintain world-class equipment. Responsibilities include installations, technical assistance, and managing compliance. A clean driving license and communication skills are essential. This role offers a highly competitive salary, annual targets, and development opportunities. If you're ready to enhance your career, we want to hear from you!

Benefits

Highly competitive salary

Exceptional benefits package

Qualifications

• Proven experience with electrical and pneumatic systems.
• Strong foundational knowledge of mechanical, GRP, and plastic components.
• A valid, clean driving licence.

Responsibilities

• Deliver exceptional customer service and after-sales support.
• Install and maintain corrosion test equipment at customer locations.
• Provide technical assistance via phone and email.

Skills

Customer-facing experience

Problem-solving abilities

Strong communication skills

Tools

Electrical systems

Pneumatic systems

Programmable logic controllers

Job description

Elevate Your Career as a Customer Service Engineer out in the field! Are you an accomplished Technician with a passion for outstanding customer service and a talent for resolving challenges? If so, join our innovative team at a trailblazer in corrosion test equipment! Products aren't just provided; excellence and expertise is delivered that customers can rely on.

As the Customer Service Engineer, you will be the trusted resource for clients, ensuring they receive the exceptional support and service that sets this Company apart.

Your key responsibilities will include:

• Delivering unparalleled customer service and after-sales support that exceeds expectations
• Installing and maintaining world-class corrosion test equipment at customer locations across the UK and occasionally overseas
• Offering responsive technical assistance through phone and email, quickly diagnosing and resolving issues to ensure customer satisfaction
• Driving the growth of the aftersales service business by preparing competitive quotes and managing efficient schedules through the advanced database systems
• Training agent and distributor service engineers, as well as UK customers, to enhance product knowledge and usage
• Overseeing Health and Safety compliance and conducting thorough risk assessments for site visits
• Generating new sales leads for chambers and consumables while fostering strong, lasting relationships with customers
• Providing production support when your workload allows, contributing to overall efficiency

Who Are We Looking For?

• A seasoned maintenance technician/engineer who thrives in customer-facing roles, both remotely and in-person; have proven experience with electrical and pneumatic systems and programmable logic controllers
• Strong foundational knowledge of mechanical, GRP, and plastic components is key
• A valid, clean driving licence is essential, and with outstanding communication skills that allow you to engage professionally and effectively with customers
• Exceptional problem-solving abilities and a commitment to maintaining rigorous quality control

You will be part of a forward-thinking team that values your skills and fosters your professional development. With clearly defined annual invoicing targets and budgeting responsibilities, you'll play a pivotal role in the business's success. If you're ready to take charge of your career and make a meaningful impact, we want to hear from you!

Highly competitive salary is on offer with an exceptional benefits package!

Apply now to become the next Customer Service Engineer and embark on a journey of excellence and innovation with us. Please send your CV and a compelling cover letter showcasing your relevant experience.

We look forward to connecting with you