Customer Service -Crewe

Assurant, Inc.; Crewe; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A customer service provider in Crewe is seeking a Customer Service Advisor to support customers with device issues. The ideal candidate will have strong communication skills and previous customer service experience. This role offers £25,586.66 per annum plus various benefits, including remote working options after training. The company values diversity and inclusion, providing comprehensive training and a supportive work environment.

Benefits

21 days of annual leave plus bank holidays

Employee assistance program

Discounts on retail and tech

Learning and Development opportunities

Free onsite parking

Employee referral scheme

Qualifications

• Must have excellent communication abilities in all formats.
• Familiarity with basic computer operations for data entry and navigation.
• Previous customer service experience is essential.

Responsibilities

• Support customers with lost, stolen, or damaged devices.
• Represent major brands in telecoms and finance.
• Provide effective customer service to resolve issues.

Skills

Excellent verbal, written, and listening skills

Basic computer skills

Experience working in a customer service environment

Job description

Customer Service Advisor

Location: Crewe, Cheshire

Full-time, 40 hours, including some weekends

Remote Working (After 8-16 weeks of On-Site Training)

Start date:4th November 2025

£25,586.66 Per Annum + Benefits

Are you an active listener who has a passion for helping others?

Are you a problem solver who challenges the norm to inspire new ideas?

Have you ever thought about using these skills for customer service?

If so, Assurant could be the perfect place for you to start your new career!

Overview of Position

Helping people thrive in a connected world! As a member of our Contact Centre team, you’ll support some of our 8 million+ customers and represent some of the biggest brands in telecoms and finance.

We are looking for great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged.

What makes us different?

• Comprehensive training to prepare you for the role
• Flexibility: with remote working is available once full training is completed and performance targets are met
• Balance is important - so we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural heritage day
• We care about your well-being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
• A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
• Learning and Development opportunitiesincluding Udemy learning, internal one-to-one development, and growth platforms
• Internal Wellbeing Programmes
• We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
• Free Onsite Parking

What are the requirements needed for this position?

• Excellent verbal, written, and listening skills
• Basic computer skills, including data entry, website navigation, and other software
• Experience working in a customer service environment

At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.

We can’t wait to review your application!

#LI-Onsite