Customer Service Coordinator/Advisor

Grafters Recruitment Consultants Ltd; Hailsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment consultancy is looking for a full-time Customer Service Coordinator in Hailsham. The role involves managing calls from service users and healthcare professionals, coordinating orders, and performing various administrative tasks. Candidates should have strong customer service experience, attention to detail, and competent IT skills. The position offers 33 days holiday, a pension scheme, and life assurance.

Benefits

33 days holiday (including bank holidays)

Company Pension Scheme

Life Assurance

Rewards scheme with 200+ exclusive perks

Qualifications

• Strong experience in a busy office environment.
• Professional and confident telephone manner.
• Ability to learn new systems quickly.

Responsibilities

• Assist and manage incoming calls from service users and healthcare professionals.
• Coordinate orders for delivery and collection by Driver Technicians.
• Analyze and check errors on online orders.
• Manage invoicing and order entries via the online system.
• General administration to support daily activities.

Skills

Telephone-based customer service experience

Attention to detail

Administration experience

Diary management experience

Competent IT skills with Microsoft Office

Job description

My client is currently looking for a full-time Customer Service Coordinator to join the team on a temp to perm basis.

Day to day you will handle calls from service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, installed and collected by their Driver Technicians
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties

What they are looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems
• Monday to Friday 08.00 - 17.00
• 1 in 5 weekends on rota basis, time off in lieu
• 33 days holiday (including bank holidays) plus optional 5 days unpaid (pro rata for part-time staff)
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

We endeavour to reply to all applications, however, if you haven’t heard from us within 7 days, you have been unsuccessful with this particular role.

You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.