Customer Service Coordinator

KBB Recruitment; Wilmslow; Remote; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Coordinator to enhance the customer experience in a remote environment. This role involves processing orders, managing deliveries, and communicating effectively with trade partners. Candidates should have at least one year of kitchen industry experience and strong organizational skills. The position offers comprehensive training and opportunities for career development.

Benefits

Full training and onboarding

Career development opportunities

Supportive working environment

All equipment provided

Qualifications

• Minimum 1 year kitchen industry experience.
• Strong admin and coordination background.
• Excellent attention to detail and organization.

Responsibilities

• Support end-to-end customer journey for kitchen and bathroom orders.
• Process orders and prepare quotes/documentation.
• Resolve discrepancies and manage deliveries.

Skills

Kitchen industry experience

Admin background

Attention to detail

IT skills

Confident communication

Job description

KBB Recruitment are pleased to be recruiting for a Customer Service Coordinator on behalf of a growing national kitchen & bathroom distribution business. This role is ideal for someone with kitchen industry experience who thrives in a structured, process‑led environment and enjoys delivering excellent customer service.

This is a fully remote role with quarterly in‑person team meetings, £28,000 | Full Time Monday to Friday.

The Role

You will support the end‑to‑end customer journey, ensuring kitchen and bathroom orders are processed accurately, delivered on time, and communicated clearly to trade partners and customers.

Key Responsibilities

• Process orders, verify payments, and prepare quotes/documentation
• Check supplier acknowledgements and resolve discrepancies
• Coordinate deliveries and update customers on timelines
• Handle delays, back orders, and missing items
• Manage queries across multiple communication channels
• Process remedials/returns and maintain accurate documentation

Skills & Experience

Essential

• Minimum 1 year kitchen industry experience
• Strong admin/coordination background
• Excellent attention to detail and organisation
• Confident communicator
• Strong numeracy and IT skills

Preferred

• Proactive, solutions‑focused, calm under pressure
• Enjoys improving processes and workflows

What's On Offer

• Full training and onboarding
• Career development opportunities
• Supportive, modern, remote‑first working environment
• All equipment provided

How to Apply

This position is being handled by KBB Recruitment.

To apply, please send your CV and a brief covering note.

KBB Recruitment are acting as the employment agency for this position.