Customer Service Coordinator

Morgan Jones Recruitment Consultants; Whitstable; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic recruitment consultancy is seeking a pro-active Customer Service Coordinator in Whitstable. The role involves processing customer orders, building relationships, and supporting the order lifecycle. Ideal candidates will have strong communication skills and experience in customer service and order processing. This position offers a permanent contract with competitive salary based on experience.

Qualifications

• Experience in customer service, order processing, and quotations.
• Strong communication and relationship‑building skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.

Responsibilities

• Process customer orders and quotations within set KPIs.
• Build strong relationships with internal and external customers.
• Prepare quotations using internal systems and ensure export compliance.
• Liaise with teams to confirm pricing and lead times.
• Follow up on quotes, negotiate when needed, and progress orders to shipment.
• Handle customer enquiries and complaints professionally.
• Support external sales and business development teams.
• Identify new sales opportunities and assist with cross‑selling and up‑selling.
• Maintain coverage of phones, emails, and reception during office hours.
• Participate in team reviews and contribute to service improvements.

Skills

Customer service experience

Strong communication skills

Relationship building

Order processing

Microsoft Office proficiency

Job description

Job Title: Customer Service Coordinator

Location: Whitstable, Kent

Contract: Permanent

Hours: Monday-Thursday 08:00-16:30, Friday 08:00-13:30

Salary: Competitive, dependent on experience

Our client is seeking a proactive and professional Customer Service Coordinator to join their Whitstable-based team. This is a dynamic role focused on delivering exceptional customer service and supporting the full order lifecycle from quotation to delivery.

Key Responsibilities:

• Process customer orders and quotations within set KPIs.
• Build strong relationships with internal and external customers.
• Prepare quotations using internal systems and ensure export compliance.
• Liaise with commercial, product, and procurement teams to confirm pricing and lead times.
• Follow up on quotes, negotiate where needed, and progress orders to shipment.
• Handle customer enquiries and complaints professionally.
• Support external sales and business development teams.
• Identify new sales opportunities and assist with cross‑selling and up‑selling.
• Maintain coverage of phones, emails, and reception during office hours.
• Participate in team reviews and contribute to service improvements.

Person Specification:

• Experience in customer service, order processing, and quotations.
• Strong communication and relationship‑building skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.

This is a fantastic opportunity to join a forward‑thinking organisation committed to delivering high standards of service and innovation.