Customer Service Coordinator

Kinetic Office Recruitment; Sutton-in-Ashfield; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A global trading company based in the Mansfield area is seeking a Customer Service Coordinator for the Export Team. This role involves managing customer inquiries, processing orders, and supporting international agents and distributors. Candidates must demonstrate a high level of customer service experience, organizational skills, and the ability to work under pressure. Benefits include flexible hours and a Profit Related Pay Scheme after one year of service.

Benefits

Profit Related Pay Scheme

Group Personal pension plan

Subsidised restaurant

Car parking facilities

Qualifications

• Experience in Customer Service or Account Management is essential with proven records.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong planning and organizational skills to meet deadlines.

Responsibilities

• Manage support for international markets and customer queries.
• Provide efficient order processing and shipping coordination.
• Ensure compliance with international trade regulations.

Skills

Customer Service

Attention to Detail

Communication Skills

IT Competency

Organizational Skills

Job description

Overview

Customer Service Coordinator - Export Team

Location: NG17 - hybrid working available after training

Salary: £26,500 - £28,000 neg (salary reviewed every 6 months up to the current 2-year salary of £34,000)

About them

My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.

The role

They are looking for a Customer Service Coordinator to join their team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.

Key Duties

• Coordinating and administering support for their international markets
• Responding to customer queries and delivering customer focused resolutions.
• Providing excellent service to international agents, distributors, and customers.
• Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries.
• Accurately processing orders, with a focus on efficiency and cost-effective shipping.
• Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed.
• Managing weekly consolidated shipments to distributors
• Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations.
• Developing and maintaining excellent product knowledge.

Person Specification

• High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
• Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.
• Have meticulous attention to detail
• Enjoys working as part of a wider team
• Ability to perform under pressure and remain calm
• Work using own initiative
• IT competent
• Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
• Able to adapt to change at short notice
• Strong communication skills both written and verbal

Other Information

• The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
• The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
• Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven"t had a response within 48 hrs, please assume you have been unsuccessful