Customer Service Coordinator

Osborne Appointments; London; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Coordinator to join a growing team in Enfield. This role involves managing incoming orders, responding to customer inquiries, and supporting sales managers. Ideal candidates will have experience in customer service, strong communication skills, and attention to detail. Competitive salary of £28,000 plus annual bonus, with full-time and part-time options available.

Benefits

Onsite parking

Gym membership

Costco card

Free eye test

Wellbeing programme

Qualifications

• Experience in customer service is essential.
• Must have strong communication skills.
• Personable, reliable, and a strong team player.

Responsibilities

• Administer incoming phone orders and process them accurately.
• Respond to customer inquiries with professionalism.
• Assist Area Sales Managers with administrative tasks.

Skills

Customer Service experience

Strong communication skills

Personable and reliable

Organisational abilities

Attention to detail

Tools

Sage software

Job description

Overview

OA are recruiting for a Customer Service Coordinator to join our client\'s highly successful and growing team.

Location: Enfield

Hours: Monday - Friday, 8:30 am - 5:30 pm. Office based. Full time and part time available.

Salary: £28,000 + annual bonus

Benefits

• Onsite parking
• Gym membership
• Costco card
• Free eye test
• Wellbeing programme

Responsibilities

• Administer incoming phone orders from clients and customers, accurately processing them through the company\'s Sage software platform. Ensure all orders are handled efficiently, recorded correctly, and followed up where necessary.
• Respond promptly to customer enquiries, providing general information and guidance with professionalism and care, ensuring a high standard of service at all times.
• Assist the company\'s Area Sales Managers with administrative tasks, including preparing reports, updating records, and coordinating communication between field representatives and the office team.
• Identify and resolve any customer issues or discrepancies in a timely manner, escalating to the Operations Manager when necessary to ensure complete satisfaction.
• Work closely with colleagues across the Customer Services and Operations teams to support overall departmental goals and ensure smooth day-to-day operations.
• Provide additional administrative or operational support as required, contributing to the efficiency and success of the department.

Requirements

• Customer Service experience
• Strong communication skills
• Personable, reliable, and a strong team player
• Excellent organisational and processing abilities
• Exceptional attention to detail
• Experience with Sage software is beneficial

How to Apply

If you\'re interested in the position, please apply online with your CV.

Note

BARNPERM

By applying to this job advertisement, you confirm you have read and understood our and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.