Customer Service Coordinator

Hispanic Alliance for Career Enhancement; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global spirits company is seeking a Customer Service Coordinator in Glasgow. This role involves acting as a primary contact for customers, managing relationships, and providing outstanding service. Candidates should have at least three years of experience in customer service, proficiency in SAP and Salesforce, and excellent communication skills. The company promotes a diverse and inclusive environment, offering potential relocation support for successful applicants.

Qualifications

• Minimum of three years' experience in a Customer Service role.
• Knowledge of market documentation requirements.
• Excellent communication skills necessary.

Responsibilities

• Act as key point of contact for internal and external customers.
• Manage relationships with customers and resolve issues.
• Control and manage customer complaints.

Skills

Customer service

Relationship management

PC literate

Team player

Problem-solving

Tools

SAP

Salesforce

Job description

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company where each employee is treated like family and trusted with legacy. With our greatest assets – our premium spirits and our people – we’re driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.

What makes this a great opportunity?

As Suntory Global Spirits accelerates its global footprint, we are establishing our own commercial business in the UK. As one of the largest, most sophisticated spirits markets in the world, the UK offers significant potential for our portfolio of premium brands. We’re building a world‑class team to create a new and exciting business that is rooted in strong foundations, led by our values and long‑term commercial ambition.

The Customer Service Coordinator will process customer orders accurately and to agreed timelines. The jobholder will act as one point of contact for customers and will provide an outstanding level of customer service. This role will work cross‑functionally to achieve a world‑class supply chain with the best systems and processes.

Role Responsibilities

• Act as key point of contact for all internal and external customers
• To effectively manage relationships with customers by ensuring regular dialogue and conducting reviews with market contacts, assisting them to resolve issues locally
• Control and management of customer complaints
• Provide accurate order status and delay reasons for weekly operations review
• Manage order to cash process
• Manage Product lifecycle RORI and SLOB
• Maintenance and administration of product list and Customer CMIR table in SAP
• Provide adequate support and cover for Supply Chain Department (these 3 were in red on the slide)

Qualifications

• A minimum of three years' experience in a Customer Service role
• Knowledge and understanding of market documentation requirements
• Commitment to delivering a high level of customer service through the whole supply chain.
• Highly PC literate and able to use business systems effectively, e.g. SAP, Salesforce
• Works well within a team and under pressure of deadlines
• Able to work pro‑actively and on own initiative
• Data savvy paired with the ability to understand complex situations quickly
• Takes accountability for own actions
• Target and solution‑oriented way of working
• Team player with excellent communication skills

This position is open in Glasgow, Scotland.

While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant's skills and experience.