Customer Service Coordinator

OA; City Of London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Coordinator to join a growing team in Enfield. This full-time role involves processing incoming orders, responding to customer queries, and supporting sales. Ideal candidates should have extensive customer service experience, strong communication skills, and excellent organizational abilities. Benefits include onsite parking and gym membership.

Benefits

Onsite parking

Gym membership

Costco card

Free eye test

Wellbeing programme

Qualifications

• Customer service experience is essential.
• Strong communication skills required.
• Excellent organisational and processing abilities needed.

Responsibilities

• Administer incoming phone orders through Sage software.
• Respond promptly to customer enquiries.
• Assist Area Sales Managers with administrative tasks.
• Identify and resolve customer issues timely.
• Support departmental goals with colleagues.

Skills

Customer Service experience

Strong communication skills

Personable

Reliable

Excellent organisational abilities

Attention to detail

Experience with Sage software

Job description

Overview

OA are recruiting for a Customer Service Coordinator to join our client’s highly successful and growing team.

Location: Enfield

Hours: Monday – Friday, 8:30 am – 5:30 pm. Office based. Full time and part time available.

Salary: £28,000 per annum

Customer Service Coordinator Benefits

• Onsite parking
• Gym membership
• Costco card
• Free eye test
• Wellbeing programme

Customer Service Coordinator Key Responsibilities

• Administer incoming phone orders from clients and customers, accurately processing them through the company’s Sage software platform. Ensure all orders are handled efficiently, recorded correctly, and followed up where necessary.
• Respond promptly to customer enquiries, providing general information and guidance with professionalism and care, ensuring a high standard of service at all times.
• Assist the company’s Area Sales Managers with administrative tasks, including preparing reports, updating records, and coordinating communication between field representatives and the office team.
• Identify and resolve any customer issues or discrepancies in a timely manner, escalating to the Operations Manager when necessary to ensure complete satisfaction.
• Work closely with colleagues across the Customer Services and Operations teams to support overall departmental goals and ensure smooth day-to-day operations.
• Provide additional administrative or operational support as required, contributing to the efficiency and success of the department.

Customer Service Coordinator Skills and Experience

• Customer Service experience
• Strong communication skills
• Personable, reliable, and a strong team player
• Excellent organisational and processing abilities
• Exceptional attention to detail
• Experience with Sage software is beneficial

If you’re interested in the position, please apply online with your CV.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.