Customer Service Coordinator

Brook Street; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Job summary

A well-established company located on the outskirts of Cardiff is seeking a Customer Service Coordinator. This permanent, full-time role involves managing administrative processes and providing coordination services through interactions with customers. Ideal candidates will have a strong background in customer service and excellent communication skills. The role offers numerous benefits, including a vibrant work environment and 26 days of holiday plus statutory holidays.

Benefits

On-site parking

26 days of holiday plus statutory holidays

Share scheme

Supportive team environment

Qualifications

• Strong background in customer service.
• Excellent communication and interpersonal skills.
• Ability to build lasting relationships with clients.
• Keen eye for detail and strong organizational abilities.

Responsibilities

• Manage administrative processes related to customer services.
• Provide coordination services through telephone interactions.
• Collaborate with the Customer Service Manager to enhance service efficiency.

Skills

Customer service experience

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Job description

Overview

We are excited to announce an opportunity for a Customer Service Coordinator to join an expanding and well-established company located on the outskirts of Cardiff. This permanent, full-time position offers a vibrant work environment and numerous benefits designed to enhance your professional journey.

• Full-time on-site role with early finish Fridays
• On-site parking for your convenience
• 26 days of holiday plus statutory holidays
• Modern office environment with a supportive team
• Share scheme and additional enticing benefits

Responsibilities

• Manage and deliver administrative processes related to post-contract services for customers.
• Provide comprehensive coordination services through regular telephone interactions with customers.
• Maintain meticulous attention to detail and demonstrate excellent time management skills.
• Collaborate closely with the Customer Service Manager to enhance service efficiency.

Qualifications

• A strong background in customer service.
• Superb communication and interpersonal skills.
• The ability to build lasting relationships with clients.
• A keen eye for detail and strong organisational abilities.

If you are passionate about delivering outstanding customer service and thrive in a collaborative working environment, we encourage you to apply as soon as possible!

Speak to Kerry Lewis in our Cardiff office for further information.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.