Customer Service Consultant: Educate & Support

HSBC Group; Newark on Trent; On-site; GBP 26,000; Full time

Job summary

A leading financial institution in the UK is seeking a Customer Service Consultant to deliver outstanding service and support to customers. The role involves educating customers on digital platforms and addressing their banking needs. Applicants should possess excellent communication skills and a passion for customer service, with full training provided to ensure success in the role. This full-time position offers a competitive salary and excellent benefits, including generous holidays and healthcare options.

Benefits

Over six weeks' holiday

30,000+ employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Demonstrate excellent communication skills to engage with customers.
• Ability to take ownership of customer inquiries and resolve them effectively.
• Be resilient to a continuously changing environment.

Responsibilities

• Act as the first point of contact for customers and address their needs.
• Educate customers about HSBC's digital services and fraud awareness.
• Identify and support customers in vulnerable situations.
• Assist customers with complex banking needs.

Skills

Excellent communication skills

Ability to engage effectively

Empathy

Resilience to change

Job description

A leading financial institution in the UK is seeking a Customer Service Consultant to deliver outstanding service and support to customers. The role involves educating customers on digital platforms and addressing their banking needs. Applicants should possess excellent communication skills and a passion for customer service, with full training provided to ensure success in the role. This full-time position offers a competitive salary and excellent benefits, including generous holidays and healthcare options.