Customer Service Consultant - Chorley (FTC)

TSB Bank plc.; Chorley; On-site; GBP 24,000 - 27,000; Full time

Job summary

A financial services provider in Chorley is seeking a Customer Service Consultant (Money Confidence Expert) on a 12-month fixed-term contract. This role involves helping customers build confidence with digital banking channels. The ideal candidate will possess excellent people skills and a collaborative approach to meet customer needs effectively. Attractive benefits include a competitive salary and flexible benefits options.

Benefits

Flexible benefit options

Variable Pay Award based on performance

Company pension contributions up to 13%

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Ability to provide outstanding customer service through various channels.
• Understanding customer needs and guiding them to suitable solutions.
• Collaborative approach with strong problem-solving skills.

Responsibilities

• Provide exceptional customer service in person, video calls, and over the phone.
• Educate customers on digital self-service options using online banking.
• Work with a team to improve customer satisfaction.

Skills

Great people skills

Problem-solving abilities

Team player

Digital banking proficiency

Job description

Overview

Job Title: Customer Service Consultant (Money Confidence Expert) - 12 Month Fixed Term Contract

Company: TSB Bank

Location: Chorley, Lancashire

Function: Branch Banking

Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis

Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. You’ll respond to customer enquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer. You’ll go the extra mile and offer financial support that might even change their lives, building a great relationship and making customers feel that TSB is the only bank for them.

Responsibilities

• Provide exceptional customer service in person, via video calls, and over the phone.
• Understand customer needs and support them with current and future goals.
• Answer questions and resolve problems to support customer satisfaction.
• Work collaboratively with a team to improve overall customer satisfaction.
• Educate customers to digitally self-serve using their own device or branch tablets with online banking and the mobile app.

Location

Candidates must be able to commute to other branch locations. A journey from home to work of up to 1¼ hours or approximately 25 miles is considered reasonable by TSB.

Qualifications and skills

• Great people skills with the ability to provide outstanding customer service in person, via video, and by phone.
• Ability to understand customer needs and guide them toward suitable solutions.
• Strong problem-solving and question-handling capabilities.
• Strong team player with a collaborative approach.
• Proficiency in digital banking and helping customers use online banking and the mobile app.

What we offer in return

Salary: £24,000 base from day one, with a total package of £26,160 and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) with flexible benefit options
• Variable Pay Award (5% / £1,200 on target) based on company performance
• Company pension contributions up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More.

#LI-KS1 Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams help us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don’t meet all the requirements? Don’t let that put you off; if you meet some of the requirements and have an open, curious mindset, we’d love to hear from you!

Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.