Customer Service Consultant

Thomas Cook; Wilmslow; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company is seeking Customer Service Consultants at their Wilmslow office for both part-time and full-time roles. The position involves providing excellent customer service to Financial Advisers and customers. Candidates should exhibit a commitment to delivering exceptional service and possess effective communication skills. The organization values diverse backgrounds and offers development opportunities within a supportive culture.

Benefits

Pensions

Protection initiatives

Wellbeing initiatives

Inclusive workplace

Recognition as a top employer

Qualifications

• Experience in Financial Services preferred; knowledge of pensions advantageous.
• Excellent communication skills and a professional telephone manner.

Responsibilities

• Undertake customer service administrative duties.
• Manage inquiries via phone, email, and written correspondence.
• Resolve all queries efficiently as part of a team.
• Maintain accurate customer data and ensure regulatory compliance.

Skills

Customer empathy

Communication

Professionalism

Numeracy

Tools

Microsoft Office

Job description

At Royal London, we believe our difference is our strength. We are looking to recruit Customer Service Consultants for both part-time and full-time opportunities at our Wilmslow office.

In addition to full-time roles, we offer part-time positions with a minimum of 18 hours per week, working shifts between Monday to Friday from 08:00 to 18:00. After completing two weeks of full-time training, we are open to discussing flexible working patterns that suit you.

Our customers are diverse, and to meet their needs, we welcome individuals from all backgrounds. Bring your new ideas, challenge ours, and add value daily. Regardless of your sector experience, we want to explore how our expertise and your passion can align.

We aim to deliver industry-leading customer service, encouraging positive feedback and recommendations. As a Customer Service Consultant, you will provide excellent service to Financial Advisers and customers, helping them achieve their goals while supporting our strategic objectives.

What our people say

“The best part of my job is working in a fantastic team and helping our customers.” – Joshua Dewitt

“Opportunities to grow and develop from customer service roles are massive. Development is a key focus at Royal London.” – Leighanne Dixon

“A career here allows for upward, downward, or lateral movement. There are always opportunities.” – Nicola Piercewright

What will you be doing

• Undertaking customer service administrative duties
• Managing inquiries via phone, email, and written correspondence
• Resolving all queries efficiently as part of a team
• Maintaining accurate customer data and ensuring regulatory compliance
• Reviewing internal processes and supporting workflow improvements

What we’re looking for

• A dedicated, enthusiastic individual aligned with Royal London Values
• An open mind and willingness to learn and accept challenges
• A passion for delivering exceptional customer service
• Experience in Financial Services is preferred; knowledge of pensions is advantageous but not essential
• Excellent communication skills and a professional telephone manner

Skills that will help you in the role

• Strong commitment, customer empathy, and a proactive approach
• Professionalism, confidence, and excellent verbal and numeracy skills
• Basic knowledge of Microsoft Office, including Word and Excel

What we offer

• Benefits such as Pensions, Protection, and Wellbeing initiatives
• A supportive culture driven by our People Promise
• Recognition as one of the best places to work (Glassdoor top 10)
• An inclusive, diverse workplace reflecting our communities