Customer Service Consultant

TSB Bank; Telford; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading banking institution is seeking a Customer Service Consultant to help personal and business customers enhance their banking confidence. In this role, you'll provide exceptional customer service through various channels, address inquiries, and educate customers on banking products. Ideal candidates will excel in understanding customer needs and thrive in a collaborative team environment. The position offers a competitive salary, excellent benefits, and opportunities for professional growth.

Benefits

Extra 9% cash or benefits

Variable Pay Award based on performance

Company pension contributions up to 13%

25 days holiday plus bank holidays

Private healthcare

Qualifications

• Ability to provide exceptional customer service through various communication channels.
• Strong understanding of what customers need and how to support them.
• Team player who collaborates to improve customer satisfaction.

Responsibilities

• Help customers build confidence in banking services.
• Respond to inquiries and address customer needs.
• Educate customers about products and services.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving skills

Team collaboration

Digital proficiency

Job description

Job Title: Customer Service Consultant

Contract Details

• Contract Type: 12 Month Fixed Term Contract
• Function: Branch Banking
• Location: Wellington, Telford
• Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
• Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Location

• Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!

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Inclusion matters at TSB

We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.

Not sure you meet every requirement?

TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.