Customer Service Consultant

TSB Bank; Stirling; On-site; GBP 27,000; Full time

Job summary

A leading bank in the UK is seeking a Customer Service Consultant to assist customers in building confidence with various banking channels. This role involves responding to inquiries and providing tailored support, ensuring that customers feel valued and understood. The ideal candidate is exceptional in customer service and embraces digital tools. The position offers a competitive salary and excellent benefits, including a cash allowance and a great pension scheme.

Benefits

Variable Pay Award

Fantastic company pension contribution

25 days holidays plus bank holidays

Private Healthcare

Flexible benefits options

Qualifications

• Great with people and able to provide exceptional customer service.
• Understanding of customer needs related to banking.
• Strong problem-solving skills and ability to address customer inquiries.
• Collaborative mindset to improve customer satisfaction.
• Proficiency in using digital tools for customer interaction.

Responsibilities

• Help customers build confidence in using banking channels.
• Respond to customer inquiries and understand their unique needs.
• Educate customers about available products and services.
• Maintain strong customer relationships through various communication channels.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving abilities

Team collaboration

Digital skills

Job description

Job Title: Customer Service Consultant

Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Stirling
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.

Location

Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!

Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.
Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you.
TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.