Customer Service Coach — Hospitality & Retail Trainer (FTC)

Tina Lacey Recruitment; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking Customer Service Vocational Coaches to deliver short courses in stewarding, retail, and hospitality in Manchester. The role requires inspiring and coaching learners in a fast-paced environment. Successful candidates will manage a caseload of learners and ensure high-quality learning experiences. This full-time position offers a salary up to £31,333, generous holidays, and numerous employee benefits, including progression opportunities and well-being initiatives.

Benefits

34 days holidays (including bank holidays)

Wellbeing initiatives

Progression opportunities

Birthday off

Support for long-term service rewards

Qualifications

• Experience in delivering vocational training, ideally in stewarding, retail, and hospitality.
• Ability to manage and teach a diverse group of learners.
• Strong organizational and communication skills.

Responsibilities

• Delivering short courses to learners in stewarding, retail, and hospitality.
• Coaching and inspiring learners in a group setting.
• Managing a caseload of learners to ensure quality learning.

Skills

Coaching

Inspiring learners

Skill development

Education

Relevant teaching or coaching qualification

Job description

A leading recruitment agency is seeking Customer Service Vocational Coaches to deliver short courses in stewarding, retail, and hospitality in Manchester. The role requires inspiring and coaching learners in a fast-paced environment. Successful candidates will manage a caseload of learners and ensure high-quality learning experiences. This full-time position offers a salary up to £31,333, generous holidays, and numerous employee benefits, including progression opportunities and well-being initiatives.