Customer Service Co-ordinator

Blue Octopus Recruitment Limited; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing service provider is seeking a Customer Service Co-ordinator for their Midlands team in Birmingham. The role involves providing exceptional aftersales service, resolving customer enquiries and complaints efficiently. A background in customer service within the housing sector is essential. Strong communication and problem-solving skills, along with proficiency in MS Office and Microsoft Dynamics, are required. Join us to help deliver a culture of excellence and satisfaction in customer experience.

Benefits

Holidays - 26 days + ability to purchase additional holiday

Annual bonus linked to company performance

Private medical insurance

Life Assurance

Pension

Digital GP and Employee assistance programme

Sharesave scheme

Access to discount portal, LifeStyle Hub

Qualifications

• Experience in customer service, particularly in housing.
• Ability to resolve enquiries, defects, and complaints within stipulated timescales.
• Competency in using MS Office.

Responsibilities

• Provide effective aftersales service to customers.
• Communicate clearly with customers and subcontractors.
• Diagnose problems to reduce aftersales costs.

Skills

Customer service experience in the housing sector

Communication skills

Problem-solving skills

Proactiveness

Experience with MS Office and CRM Microsoft Dynamics

Tools

Microsoft Dynamics

Job description

Permanent – Full Time – 37.5 hours

We have an exciting opportunity for a Customer Service Co‑ordinator to join our Midlands team in Quinton.

With your previous customer service experience in the housing sector, you’ll provide a professional and effective aftersales service, ensuring enquiries, defects and complaints are resolved within the timescales stipulated by consumer code and the NHBC Buildmark warranty.

Your ability to communicate with customers and subcontractors is critical, as is your proactiveness, ability to work on your own initiative, and accuracy in your work output.

We will rely on your problem‑solving skills to reduce aftersales costs through diagnosis of problems and the instruction of the correct subcontractors and suppliers. Competency in MS Office, including CRM Microsoft Dynamics, is required.

This is your chance to contribute to a culture of excellence and help us deliver a customer experience we can all be proud of.

Benefits

• Holidays - 26 days + ability to purchase additional holiday
• Annual bonus linked to company performance
• Private medical insurance
• Life Assurance
• Pension
• Digital GP and Employee assistance programme (EAP)
• Sharesave scheme
• Access to our discount portal, LifeStyle Hub

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.