Customer Service & Claims French & English Speaking

Red Recruitment; Gloucester; On-site; GBP 25,000 - 27,000; Full time

Job summary

A recruitment agency in Gloucester is seeking a Customer Service & Claims Representative to assist customers through the claims process. The role requires fluency in both English and French and emphasizes a passion for customer service. The successful candidate will manage customer queries, communicate effectively, and work collaboratively in a supportive team environment, with a focus on meeting FCA guidelines.

Benefits

Company events

Company pension

Health & wellbeing programme

Life insurance

Private medical insurance

Qualifications

• 1 year of customer service experience required.
• Fluent in English and French at a professional standard.
• Experience in a customer service/claims environment is advantageous.

Responsibilities

• Handle claims processing efficiently and effectively.
• Communicate with customers via phone or email.
• Develop understanding of products and policies.

Skills

Customer Focus

High Quality Work

Initiates Action

Innovative

Adaptable

Builds Working Partnerships

Team Worker

Engages in Continuous Learning

Education

A-Level or equivalent

Job description

The Team

Our client prides itself on the people it employs. They fully understand that people are a key resource and with that, will help them grow and continue to be a successful company.

What They Offer

The newly designed office, conveniently located right next to Temple Meads Railway Station, is more than just a workspace - it's a place where ideas thrive and people flourish. Here's what you can look forward to:

• The chance to work in a modern, inspiring environment that's just a stone's throw from Temple Meads Station
• An outstanding workplace designed for you
• Subsidised cafeteria
• A competitive salary and benefits package
• A supportive and inclusive team culture
• Secure bike & scooter storage
• Showers & Drying Room - Perfect for those who bike or run to work
• Games Room - Take a break, recharge, and connect with colleagues

Required Competencies:

• Customer Focus
• High Quality Work
• Initiates Action
• Innovative
• Adaptable
• Builds Working Partnerships
• Team Worker
• Engages in Continuous Learning

Purpose of Role:

As a Customer Service & Claims Representative, you will play a crucial role in the Customer's journey, particularly when they need to make a claim.

You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for Treating Customers Fairly.

The process will include assessing the loss, communicating with customers as well as developing a full understanding of the products and policies. The role will also involve handling customer service enquiries and complaints, which will be in French and English, as well as assisting the team with other shared tasks & responsibilities all while working in a collaborative team environment.

Main Duties:

Your key responsibilities will include handling a wide range of claims/losses, from initial assessment to resolution.

You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to our customers.

If you have experience working in the insurance sector or the financial industry, this would be advantageous, but not essential. What matters most to us is your passion for delivering exceptional customer service, your attention to detail, and your ability to work collaboratively as part of a team.

Knowledge Required:

• Ability to speak and write English and French fluently and to a professional standard
• Experience in a customer service/claims environment
• Awareness of cultural and working practices in France

Our commitment to Diversity, Equity and Inclusion

Our client is are an equal opportunity employer who value diversity and the unique perspectives each of our employees bring to the workplace. They are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables their ongoing success.

Their goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best.

Respect for Others - making all feel welcomed and included

forms part of their Company Values and when you join, you'll find a welcoming and open workplace where everyone's voice is heard and supported.

Job Type: Full-time

Pay: 25,000 - 26,125 per year

Benefits

• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• Private medical insurance

Schedule

• Monday to Friday

Education

• A-Level or equivalent (preferred)

Experience

• Customer service: 1 year (required)

Language

• French (required)

Licence/Certification

• Right to Work in UK (required)

Work Location: Bristol