Customer Service Associate (Local Authority)

neway international; Greater Lincolnshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Associate in Lincolnshire to support various council services. This temporary role requires strong communication skills and proficiency in Microsoft Office. You will act as the first point of contact for residents, handling inquiries efficiently from Monday to Friday. Pay rates are £12.68 PAYE or £16.09 Umbrella, with a start date of 08/12/2025 for a duration of 4 weeks.

Qualifications

• Strong communication skills and a passion for delivering excellent customer service.
• Good IT skills, competency in Microsoft Office and Windows.
• Ability to work effectively in a busy, varied environment.

Responsibilities

• Act as the first point of contact for a wide range of council services.
• Gather and process information efficiently and accurately.

Skills

Strong communication skills

Good IT skills

Ability to work in a busy environment

Tools

Microsoft Office

Windows

Job description

Overview

Neway International are seeking a Customer Service Associate (Corporate Hub - G2) to join our client Lincolnshire County Council, based at the Customer Service Centre, Lancaster House, Lincoln. Lincolnshire County Council's Customer Service Centre is the first point of contact for a wide range of services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, and Library Services. The team delivers essential services that make a real difference to residents' lives, from supporting vulnerable children and adults helping with everyday enquiries such as library renewals.

As a Customer Service Associate within the Corporate Hub, you will be the first point of contact for District Council services (such as housing repairs) and other local services including Libraries and Heritage enquiries. You will gather and process information efficiently and accurately, ensuring residents receive clear, timely, and professional support.

Responsibilities

• Act as the first point of contact for a wide range of council services.
• Gather and process information efficiently and accurately, ensuring residents receive clear, timely, and professional support.

Requirements

• Strong communication skills and a passion for delivering excellent customer service.
• Good IT skills, competency in Microsoft Office and Windows.
• Ability to work effectively in a busy, varied environment.
• Availability to work Monday-Friday over the festive period (excluding Bank Holidays).
• Commitment to accuracy, efficiency, and professional service delivery.

Details

Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX
Hours: 37 per week (Monday - Friday, 08:00 - 18:00, excluding Public Holidays)
Start Date: 08/12/2025
Duration: 4 weeks (temporary peak in workload)
Pay Rates: £12.68 PAYE / £16.09 Umbrella
IR35 Status: Inside IR35